24/7 Security Service Center Agent

Certego Oy; Jyväskylä; On-site; EUR 19,286 - 27,552; Part time

Job summary

Certego 24/7 is seeking a service center employee for a 6-month fixed-term contract at our Jyväskylä unit. The role focuses on customer service in the security sector, handling maintenance tickets from various properties via multiple channels. Requirements include basic IT skills and strong Finnish/English; Swedish is a plus.

Work involves 8-hour shifts on weekdays, with occasional shift work possible. A background in building automation or alarm centers is advantageous, and applicants can apply

Qualifications

• Basic IT skills and Finnish/English proficiency.
• Strong interaction skills and stress tolerance.
• Experience in alarm/security services is an advantage.

Responsibilities

• Receive maintenance tickets multichannelly from properties and premises.
• Advise residents on home security and technical matters.
• Guide residents on fault and emergency procedures and collaborate with authorities.
• Occasional shift work within 8-hour shifts on weekdays in Jyväskylä.

Skills

Customer service

Multichannel support

Communication

Stress tolerance

Flexibility

Tools

Ticketing system

Job description

Certego 24/7 is seeking a service center employee for a 6-month fixed-term contract at our Jyväskylä unit. The role focuses on customer service in the security sector, handling maintenance tickets from various properties via multiple channels. Requirements include basic IT skills and strong Finnish/English; Swedish is a plus.

Work involves 8-hour shifts on weekdays, with occasional shift work possible. A background in building automation or alarm centers is advantageous, and applicants can apply