Service Advisor

Pfaff Automotive Partners; Tampere; On-site; EUR 22,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Disability insurance

Stock purchase program

Job summary

Pfaff Automotive Partners seeks a Service Advisor for BMW Markham to deliver top‑notch customer service and coordinate vehicle repairs. You will handle inquiries, schedule appointments, and manage work orders with the team.

Ideal candidates have automotive experience, 1–2 years as a Service Advisor, CDK familiarity, strong numerical skills, and a valid driver’s license. Competitive compensation and benefits are offered.

Qualifications

• Experience in automotive field.
• 1–2 years as Service Advisor is an asset.
• CDK experience.
• Aptitude for numbers.
• Valid Driver’s License.

Responsibilities

• Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
• Responds to customer inquiries in a timely and accurate manner according to dealership policy.
• Schedules service appointments and collects customer and vehicle data prior to arrival when possible.
• Creates/opens work orders for new customers and service; closes orders as appropriate.
• Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
• Provides quotes or estimates to customers regarding service needed.
• Advises customers of current status of their vehicle and any additional work required.

Skills

Automotive experience

Service advisor experience

Aptitude for numbers

Driver's license

Tools

CDK experience

Job description

Service Advisor

BMW Markham, Markham, ON L3R 5M2

At BMW Markham ,we’rea passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway,it’syour chance to work for a Fortune 500 company and grow with us!

As a Service Advisor, you will provide top-notch customer service, develop an understanding on the repair process, and handle all customerinquiriesor complaints.

If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, join us as a Service Advisor and become an essential part of our team.

Duties and Responsibilities

• Assistsall customers (in-person and over the phone) with service requirements ensuringoptimumcustomer service.
• Responds to customer’s inquiries ina timelyandaccuratemanner according to the policy of the dealership.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Creates/opens work orders for new customers and service; closes orders as appropriate.
• Invoices work orders andaccepts payments from customers;submits reports and receipts to accounting.
• Provides quotes or estimates to customersregardingservice needed.
• Advises customers of current statusof their vehicle as well as any additionalwork that may be required.
• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

Skills and Qualifications

• Experience in automotive field.
• 1-2 years of experience as Service Advisor is an asset.
• CDK experience.
• Aptitude for numbers.
• Valid Driver’s License and a clean driver’s abstract.

Why WorkForPfaff?

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
• Health Benefits – full-time employees have access to health, dental, long-termdisabilityand life insurance.
• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and theU.S.
• Stock Purchase Program - Pfaff employees canpurchasethe Lithia & Driveway stock (NYSE: LAD) at a discount.

Pay: $35,000-$65,000 (base salary + performance-based bonuses)

Vacancy: This is an existing vacancy.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We donotuse artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices thatare in compliance withthe Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, pleaseindicatethis in your application.