Senior IT Service Manager - Global Ops (Hybrid)

UPM-Kymmene Oyj; Lahti; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive benefits

International environment

Job summary

UPM Kymmene Oyj (WISA Plywood) seeks a Senior Manager, Service Manager to own end-to-end IT services, strengthen supplier collaboration, and align with business stakeholders. You will shape governance, performance metrics and cost-aware service operations to support daily manufacturing and office functions.

You will report to the CIO and help build an external supplier ecosystem, IT service management practices, and cost-efficient services for a growing, international environment.

Qualifications

• Strong service mindset and ownership.
• Experience with budgeting and cost allocation.
• Good communication and stakeholder collaboration.

Responsibilities

• Develop and lead IT service management practices across the supplier ecosystem.
• Lead external service delivery and turn supplier agreements into reliable services.
• Ensure services meet SLAs and drive cost efficiency.
• Establish governance forums for clear decisions and actions.
• Collaborate to improve efficiency and business focus.
• Drive continuous service improvement with measurable results.
• Own IT service cost centers, budgeting and forecasting.
• Coordinate evolution of the IT Service Management platform.

Skills

Supplier management

ITIL knowledge

Budgeting & cost allocation

Communication

Change management

Project management

Education

Bachelor's degree in IT/related

Tools

ServiceNow

Job description

UPM Kymmene Oyj (WISA Plywood) seeks a Senior Manager, Service Manager to own end-to-end IT services, strengthen supplier collaboration, and align with business stakeholders. You will shape governance, performance metrics and cost-aware service operations to support daily manufacturing and office functions.

You will report to the CIO and help build an external supplier ecosystem, IT service management practices, and cost-efficient services for a growing, international environment.