Senior IT Service Management Leader: Governance & Delivery

UPM - The Biofore Company; Tampere; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Flexible working arrangements

Competitive benefits

International environment

Zusammenfassung

UPM - The Biofore Company is seeking a Senior Manager, Service Manager to lead end-to-end IT service delivery, supplier governance and cost management. The role focuses on building a robust IT operating model, managing external partnerships and driving performance improvements across office and manufacturing operations.

You will work with business stakeholders and IT partners to ensure reliable, cost-efficient services that support continuity and growth.

Qualifikationen

• Good supplier management skills and knowledge of IT processes (ITIL).
• Experience in accounting, budgeting and cost allocation.
• IT Service Management tool (e.g. ServiceNow) experience and interest in coordinating this area development further.
• Innovative and forward-looking mindset.
• Excellent communication, co-operation and change management skills – project management skills considered as advantage.
• You are cost and value consciousness.
• You are proactive and accountable.

Aufgaben

• Develop IT service management practices and external support & maintenance set-up in close co-operation with other stakeholders.
• Lead external service delivery and turn supplier agreements into reliable, business-critical services.
• Ensure services consistently meet business-driven SLAs and deliver the reliability our operations depend on.
• Establish and lead effective IT service governance forums that drive clear decisions and action.
• Collaborate across the IT ecosystem to make services more efficient, proactive and business-focused.
• Champion continuous service improvement across IT service delivery, turning insights into measurable results.
• Own external costs related IT service cost centers budgeting, forecasting and cost performance, balancing financial discipline with business value.
• Coordinate the evolution of WISA Plywood’s IT Service Management platform to enable smoother and smarter service operations.

Kenntnisse

Supplier management

ITIL

Budgeting

ServiceNow

Project management

Communication

Cost consciousness

Accountability

Tools

ServiceNow

Jobbeschreibung

UPM - The Biofore Company is seeking a Senior Manager, Service Manager to lead end-to-end IT service delivery, supplier governance and cost management. The role focuses on building a robust IT operating model, managing external partnerships and driving performance improvements across office and manufacturing operations.

You will work with business stakeholders and IT partners to ensure reliable, cost-efficient services that support continuity and growth.