Senior Executive Support Engineer

Nokia; Espoo; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Maternity/Paternity leave (90 days)

Edenred voucher 400€ per year

Annual bonus

Health and well-being support

24/7 Personal Support Service

Share in Success

Employee referral program

Career growth & learning

Company car

Job summary

Nokia in Espoo is seeking a Senior Executive Support Engineer to deliver discreet, high-level IT support to the CEO, GLT, and senior executives. You will anticipate needs, resolve complex issues end to end, and guide executives in adopting emerging productivity tools.

You will work with the CEO office and Nokia CIO teams to provide seamless support during daily operations, board meetings, leadership events, and international travel, in a high-visibility role demanding discretion and proactive

Qualifications

• 8+ years of IT support with ownership of complex issues through to resolution.
• Experience supporting senior executives or VIP users in a corporate environment.
• Expert knowledge of AI-enabled productivity tools and advising executives on their use.
• Discretion, professionalism and composure when interacting with senior executives.
• Proactive and flexible approach, able to anticipate risks and adapt to changing priorities.
• Availability for on-call duty outside regular hours and willingness to travel internationally and on short notice.
• Professional proficiency in Finnish/Swedish and English; passport from a NATO member country.

Responsibilities

• Own incidents and escalations for executive IT support through to resolution with internal teams and external providers.
• Coordinate on-site technology support for executive meetings, events, office visits, and international travel, in collaboration with the CEO office, IT colleagues, and Security.
• Act as a trusted technology advisor, helping executives adopt emerging productivity and collaboration tools.
• Provide expert-level support across macOS and Windows environments, including mobile, tablet and PC, ensuring consistent service across devices.
• Manage provisioning and lifecycle of executive devices and accessories complying with Nokia security standards.
• Develop and maintain runbooks and continuous improvement plans for the executive support function.

Skills

IT support ownership

Executive VIP support

macOS & Windows expertise

AI productivity tools

Discretion and professionalism

On-call readiness and travel

Multilingual proficiency Finnish/Swed/

NATO passport holder

Tools

AI tools familiarity

Job description

Job Description

As a Senior Executive Support Engineer, you will join a small, collaborative team providing dedicated IT support to Nokia’s CEO, Group Leadership Team members, and other senior executives. Acting as a trusted technology partner, you will anticipate their needs, resolve complex issues end to end, and help them make effective use of emerging tools and technologies.

You will work closely with the CEO office and teams across Nokia’s Chief Information Office to deliver seamless, discreet support during daily operations, board meetings, leadership events, and international travel. This is a high-visibility role where proactive thinking, technical expertise, and exceptional service make a direct impact.

How You Will Contribute And What You Will Learn

• Serve as the dedicated IT contact for the CEO, the CEO office, and Group Leadership Team (GLT) members, owning incidents and escalations through to resolution with internal teams and external providers.
• Coordinate and provide on-site technology support for executive meetings, events, office visits, and international travel, working closely with the CEO office, IT colleagues, and Security.
• Act as a trusted technology advisor and AI expert, helping executives adopt emerging productivity and collaboration tools.
• Provide expert-level support across both macOS and Windows environments — including mobile, tablet, and PC — ensuring consistent service regardless of device platform.
• Manage the provisioning and lifecycle of executive devices and accessories in line with Nokia security and compliance standards.
• Develop and maintain support runbooks and continuous improvement plans for the executive support function.

Key Skills And Experience

• 8+ years' of experience in IT support, with demonstrated ownership of complex technical issues through to resolution.
• Proven experience supporting senior executives or VIP users in a corporate environment and solid technical expertise across both macOS and Windows.
• Expert knowledge of AI-enabled productivity tools usage and the ability to advise executives on their use.
• Effective communication and interpersonal skills, with discretion, professionalism, and composure to work effectively with senior executives.
• Proactive and flexible approach, with the ability to anticipate risks and adapt to changing priorities.
• Availability for on-call duty outside regular working hours and willingness and ability to travel frequently, including internationally and on short notice.
• Professional proficiency in Finnish/Swedish and English and a valid passport from NATO member country.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in Finland :

• Flexible and hybrid working arrangements to support work–life balance
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Edenred benefit voucher - 400€ per year
• Annual bonus - based on individual and company performance
• Health and well-being support - occupational health services, well-being programs, employee resource groups, reimbursement for spectacle lenses, life insurance and gyms at every site
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Share in Success – voluntary employee share purchase plan
• Employee Referral program – reward yourself and support Nokia by referring a friend to apply to Nokia
• Career growth & learning - technical career path, job rotation, coaching and digital learning platforms
• Car benefit – the eligibility for a company car is based on employee’s job grade

Please note that this role is onsite at the Espoo office and we are not offering international relocation option for this position.

A security background check will be conducted for the selected candidate in accordance with recruitment guidelines and the Security Clearance Act (726/2014).