Sales Performance Manager

Resurs; Vantaa; On-site; EUR 70,000 - 100,000; Full time

Job summary

Resurs in Finland is seeking a Sales Performance Manager to lead a Finnish outbound sales team within the Nordic leadership group. This is a performance leadership role aimed at raising standards across volume, hit rate, pricing and cross-sell.

You will coach daily habits, translate targets into clear daily expectations, and cultivate a culture where accountability and enthusiasm coexist while shaping the Nordic outbound sales benchmark.

Qualifications

• Experience leading a performance-driven sales team.
• Fluent in Finnish and English; Swedish a plus.
• Behaviour-based approach to sustainable results.
• Coach daily habits, structure and mindset.
• Raise expectations and follow through.
• Balance commercial ambition with regulatory responsibility.
• Work systematically with data and KPI follow-up.
• Take ownership in leadership discussions.
• Thrive in a challenging environment.

Responsibilities

• Leading and developing a team of outbound sales representatives
• Driving performance across core KPIs including volume, hitrate, pricing, cross-sell and quality
• Coaching behavioural excellence, not just numerical outcomes
• Translating targets into clear daily expectations and structured follow-up
• Building a culture where accountability and enthusiasm coexist
• Contributing actively to the Nordic sales leadership team

Skills

Leadership

Performance-driven

KPI tracking

Finnish/English

Job description

Get an idea of the role

Outbound at Resurs is on a transformation journey. Our ambition is clear: to become the leading sales organisation in the Nordics within consumer finance and deposits.

We work proactively with loans, cards, insurance and deposits across the Nordic markets. Performance matters. Volume matters. Quality matters. And leadership matters even more.

As a Sales Performance Manager, you will lead a Finnish sales team while being part of a Nordic sales leadership group driving this journey forward. This is not a maintenance role. It is a performance leadership role in an environment where standards are being raised.

As a Sales Performance Manager at Resurs, you are responsible for:

• Leading and developing a team of outbound sales representatives
• Driving performance across core KPIs including volume, hitrate, pricing, cross-sell and quality
• Coaching behavioural excellence, not just numerical outcomes
• Translating targets into clear daily expectations and structured follow-up
• Building a culture where accountability and enthusiasm coexist
• Contributing actively to the Nordic sales leadership team

This role will offer you to:

• Shape a high-performance culture from within
• Drive real commercial impact across loans, cards, insurance and deposits
• Influence how we work, not just what we deliver
• Develop individuals into top performers
• Be part of building the Nordic benchmark in outbound sales

Requirements For The Role

• Have experience leading a performance-driven sales team
• Are fluent in Finnish and English. It is an advantage if you are fluent in Swedish as well
• Understand that sustainable results start with behaviour
• Coach daily habits, structure and mindset - not only numbers
• Are comfortable raising expectations and following through
• Balance commercial ambition with regulatory responsibility
• Work systematically with data and KPI follow-up
• Take ownership in leadership discussions and contribute with perspective
• Thrive in an environment where challenges are embraced, not avoided

In essence, you understand that volume is earned through disciplined behaviours.

You know how to identify the few behavioural levers that truly move results.

You create clarity when others see complexity.

You build energy rather than waiting for it.

What Success Looks Like

Within 6-12 months:

• Your team consistently delivers on volume and cross-sell targets
• Behavioural coaching is visible in daily performance routines

Performance gaps are addressed early and constructively

High performers are challenged and retained

Your team reflects the ambition of becoming the leading outbound sales unit in the Nordics

Outbound is evolving. We are raising standards, strengthening structure and building a long-term performance culture. We are looking for leaders who see challenges as opportunities and who want to be part of shaping something ambitious.

Resurs in brief

At Resurs, we make everyday finances easier through innovative and customer-focused solutions. With customers across the Nordics and more than 800 colleagues, we are committed to creating long-term value for individuals, businesses, and society. Recognized as a career company for the past six years, we put strong emphasis on both personal and professional growth. We want to make a difference by striving to be our best, acting with kindness, and building trust through clarity and collaboration. Our heart beats strong and it shows in everything we do. Although we are based in the Nordics, our team is enriched by the breadth of perspectives brought by colleagues from different countries. We foster a welcoming and supportive culture, where collaboration drives us to achieve the best outcomes for our users.

Important information

On final candidates, we carry out a detailed background check via an external company.

Resurs has almost 50 years of experience in retail finance and is one of the leading niche banks in the Nordics. We help companies and private individuals with lending, savings and payments. Today, we have a customer base of slightly more than 6 million customers and around 800 employees in the Nordic region.

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