Sales Performance Manager

Resurs Bank AB; Vantaa; On-site; EUR 90,000 - 130,000; Full time

Job summary

Resurs is seeking a Sales Performance Manager to lead a Finnish outbound sales team as part of the Nordic leadership group. This is a performance-driven role focused on raising standards and delivering real commercial impact across loans, cards, insurance, and deposits.

You will shape a high-performance culture, coach daily habits, and drive KPI-led improvements while aligning with regulatory responsibilities and cross-border collaboration.

Qualifications

• Experience leading a performance-driven sales team.
• Fluent in Finnish and English; Swedish is an advantage.
• Understanding that sustainable results come from behaviour.
• Ability to coach daily habits, structure and mindset.
• Comfort raising expectations and following through.
• Balance commercial ambition with regulatory responsibility.
• Work systematically with data and KPI follow-up.
• Take ownership in leadership discussions and contribute with perspective.

Responsibilities

• Lead and develop a Finnish outbound sales team.
• Drive performance across volume, hit rate, pricing, cross-sell and quality.
• Coach behavioural excellence, not just numbers.
• Translate targets into clear daily expectations and structured follow-up.
• Build a culture of accountability and enthusiasm.
• Contribute to the Nordic sales leadership group.

Skills

Team leadership

Bilingual Finnish/English

Data-driven

KPIs & targets

Coaching behavioural excellence

Regulatory awareness

Job description

Outbound at Resurs is on a transformation journey. Our ambition is clear: to become the leading sales organisation in the Nordics within consumer finance and deposits.

We work proactively with loans, cards, insurance and deposits across the Nordic markets. Performance matters. Volume matters. Quality matters. And leadership matters even more.

As a Sales Performance Manager, you will lead a Finnish sales team while being part of a Nordic sales leadership group driving this journey forward. This is not a maintenance role. It is a performance leadership role in an environment where standards are being raised.

Get an idea of the role

As a Sales Performance Manager at Resurs, you are responsible for:

• Leading and developing a team of outbound sales representatives

• Driving performance across core KPIs including volume, hitrate, pricing, cross-sell and quality

• Coaching behavioural excellence, not just numerical outcomes

• Translating targets into clear daily expectations and structured follow-up

• Building a culture where accountability and enthusiasm coexist

• Contributing actively to the Nordic sales leadership team

This role will offer you to:

• Shape a high-performance culture from within

• Drive real commercial impact across loans, cards, insurance and deposits

• Influence how we work, not just what we deliver

• Develop individuals into top performers

• Be part of building the Nordic benchmark in outbound sales

Requirements for the role

• Have experience leading a performance-driven sales team

• Are fluent in Finnish and English. It is an advantage if you are fluent in Swedish as well

• Understand that sustainable results start with behaviour

• Coach daily habits, structure and mindset - not only numbers

• Are comfortable raising expectations and following through

• Balance commercial ambition with regulatory responsibility

• Work systematically with data and KPI follow-up

• Take ownership in leadership discussions and contribute with perspective

• Thrive in an environment where challenges are embraced, not avoided

In essence, you understand that volume is earned through disciplined behaviours.

You know how to identify the few behavioural levers that truly move results.

You create clarity when others see complexity.

You build energy rather than waiting for it.

What success looks like

Within 6-12 months:

• Your team consistently delivers on volume and cross-sell targets

• Behavioural coaching is visible in daily performance routines

• Performance gaps are addressed early and constructively

• High performers are challenged and retained

• Your team reflects the ambition of becoming the leading outbound sales unit in the Nordics

Outbound is evolving. We are raising standards, strengthening structure and building a long-term performance culture. We are looking for leaders who see challenges as opportunities and who want to be part of shaping something ambitious.

Resurs in brief

At Resurs, we make everyday finances easier through innovative and customer-focused solutions. With customers across the Nordics and more than 800 colleagues, we are committed to creating long-term value for individuals, businesses, and society. Recognized as a career company for the past six years, we put strong emphasis on both personal and professional growth. We want to make a difference by striving to be our best, acting with kindness, and building trust through clarity and collaboration. Our heart beats strong and it shows in everything we do.

Although we are based in the Nordics, our team is enriched by the breadth of perspectives brought by colleagues from different countries. We foster a welcoming and supportive culture, where collaboration drives us to achieve the best outcomes for our users.

Important information

On final candidates, we carry out a detailed background check via an external company.