Remote Complex Claims Director (Part-Time)

mercor; Finland; Remote; EUR 84,000 - 113,000; Part time

Job summary

Mercor is hiring a Complex Claims & Coverage Director for a remote contract position. Compensation is $80/hour, with a commitment of 20+ hours per week. The role focuses on designing complex coverage scenarios, claim strategies, and high-level risk analysis across multi-party policies.

The candidate will produce advanced claim analyses, escalation plans, and governance materials, while providing feedback to improve model behavior in research contexts. Immediate start available.

Qualifications

• Must have experience handling complex, litigated, high-severity or coverage-sensitive insurance claims.
• Able to evaluate coverage issues and develop strategies involving multiple parties or jurisdictions.
• Understanding insurer duties, reservation-of-rights, litigation management, and escalation processes.

Responsibilities

• Design scenarios involving disputed coverage, reservations of rights, excess exposure, multiple insureds and carriers.
• Create work products: claim strategies, coverage-position analyses, authority requests, litigation-management plans, reserve rationales.
• Write high-quality, senior-level reference responses for policy analysis.
• Evaluate AI-generated responses against rubrics for policy analysis and escalation discipline.
• Identify inconsistent or unsupported claim-handling positions and flag issues for counsel.

Skills

Complex claims handling

Litigation risk analysis

Policy interpretation

Written communication

Attention to detail

Stakeholder communication

Job description

Mercor is hiring a Complex Claims & Coverage Director for a remote contract position. Compensation is $80/hour, with a commitment of 20+ hours per week. The role focuses on designing complex coverage scenarios, claim strategies, and high-level risk analysis across multi-party policies.

The candidate will produce advanced claim analyses, escalation plans, and governance materials, while providing feedback to improve model behavior in research contexts. Immediate start available.