Claims Handling Expert - Fully Remote | Up to $80/hr

mercor; Finland; Remote; EUR 84,000 - 113,000; Part time

Job summary

Mercor is seeking a Senior Multiline Claims Examiner to join our remote, contract team. You will manage complex property, auto physical damage, or general liability claims across multiple jurisdictions, applying policy language and providing thorough evaluations.

You will draft analysis, settlement recommendations, and insured communications, while guiding junior staff and contributing to model feedback. Immediate start; 20–40 hours per week, $80/hour, onboarding paid.

Qualifications

• 2+ years of professional P&C claims handling, adjusting, or examining experience.
• Independently handled claims in at least one area (property, auto, bodily injury, GL, catastrophe, or specialty).
• Understand the claim lifecycle from intake to closure.
• Read and apply policy language, escalate when needed.
• Excellent written analysis, balanced judgment, and high attention to detail.
• Distinguish ordinary adjudication from complex coverage, litigation, or actuarial work.

Responsibilities

• Design realistic claims scenarios and manage end-to-end processes.
• Create work products: claim action plans, coverage analyses, investigation requests, evaluation summaries, settlement recommendations, insured communications.
• Write high-quality reference responses for experienced claims professionals.
• Grade AI-generated responses for factual accuracy and policy application.
• Identify premature conclusions, missing steps, or improper communications.
• Provide written feedback to improve model behavior.

Skills

2+ years claims handling

Independent claim handling

Policy language application

Written analysis

Judgment and attention to detail

Complex coverage understanding

Education

Insurance designation (AIC/CPCU/SCLA)

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Senior Multiline Claims Examiner

Type: Contract

Compensation: $80/hour

Location: Remote

Commitment: 20–40 hours/week

Role Responsibilities

• Design realistic claims scenarios involving first notice of loss, coverage verification, investigation, documentation, reserving, damage evaluation, negotiation, settlement, subrogation, salvage, and closure.
• Create work products such as claim action plans, coverage analyses, investigation requests, evaluation summaries, settlement recommendations, and insured communications.
• Write "golden" reference responses at experienced claims-professional quality.
• Grade AI-generated responses against structured rubrics for factual accuracy, policy application, claim-handling judgment, and procedural completeness.
• Identify premature conclusions, missing investigative steps, unsupported valuations, improper communications, and failures to distinguish covered damage from excluded or unrelated loss.
• Provide written feedback the research team uses to improve model behavior.

Qualifications

Must-Have

• 2+ years of professional P&C claims handling, adjusting, or examining experience.
• Independently handled claims in at least one area, such as property, auto physical damage, bodily injury, general liability, commercial casualty, catastrophe, or specialty claims.
• Understand the claim lifecycle from intake and investigation through evaluation, resolution, recovery, and closure.
• Can read and apply policy language to claim facts while recognizing when escalation is required.
• Demonstrate excellent written analysis, balanced judgment, and high attention to detail.
• Can distinguish ordinary claim adjudication from complex coverage, litigation, regulatory, and actuarial work.

Preferred

• AIC , CPCU , SCLA , or comparable insurance designation.
• Multiline or multistate claims experience.
• Catastrophe, represented bodily injury, litigation, subrogation, SIU, or large-loss exposure.
• Experience supervising independent adjusters, experts, vendors, or defense counsel.
• Active or previously held adjuster license.

Start Date

Immediately ; applications reviewed on a rolling basis.

Compensation & Legal

Hourly contractor. Paid $800 upon successful completion of onboarding.