Order Desk & Customer Success Specialist

ROXON OY; Hollola; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Lunch and wellness benefits

Team-oriented culture

Job summary

ROXON OY in Hollola seeks a customer-focused, sales-minded Customer Service Specialist to strengthen our Order Desk. You will process orders, handle inquiries, prepare quotations, and collaborate with sales to identify opportunities for growth while ensuring a smooth customer experience from order entry to delivery.

The role combines customer service, sales support, and business development in an international environment, with an emphasis on accuracy, teamwork, and continuous learning.

Qualifications

• Experience in order processing and customer service.
• Ability to identify sales opportunities and follow up with customers.
• Fluent Finnish and strong English communication skills.

Responsibilities

• Receive and process customer orders in the ERP system.
• Prepare quotations and support the quotation process.
• Provide high-quality customer service across inquiries.
• Identify customer needs and proactively recognise sales opportunities.

Skills

Customer service

Sales support

Communication

Telephone outreach

Education

Education or experience in customer service or order processing

Tools

ERP system

Job description

ROXON OY in Hollola seeks a customer-focused, sales-minded Customer Service Specialist to strengthen our Order Desk. You will process orders, handle inquiries, prepare quotations, and collaborate with sales to identify opportunities for growth while ensuring a smooth customer experience from order entry to delivery.

The role combines customer service, sales support, and business development in an international environment, with an emphasis on accuracy, teamwork, and continuous learning.