Customer Service Specialist

ROXON OY; Hollola; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Lunch and wellness benefits

Team-oriented culture

Job summary

ROXON OY in Hollola seeks a customer-focused, sales-minded Customer Service Specialist to strengthen our Order Desk. You will process orders, handle inquiries, prepare quotations, and collaborate with sales to identify opportunities for growth while ensuring a smooth customer experience from order entry to delivery.

The role combines customer service, sales support, and business development in an international environment, with an emphasis on accuracy, teamwork, and continuous learning.

Qualifications

• Experience in order processing and customer service.
• Ability to identify sales opportunities and follow up with customers.
• Fluent Finnish and strong English communication skills.

Responsibilities

• Receive and process customer orders in the ERP system.
• Prepare quotations and support the quotation process.
• Provide high-quality customer service across inquiries.
• Identify customer needs and proactively recognise sales opportunities.

Skills

Customer service

Sales support

Communication

Telephone outreach

Education

Education or experience in customer service or order processing

Tools

ERP system

Job description

ROXON specializes in demanding bulk material handling solutions. We design and deliver conveyor systems, modernizations, maintenance services, and spare parts for material handling equipment. Our comprehensive solutions and world-class lifecycle support serve industries including mining, energy, pulp and paper, and process manufacturing.

At ROXON, decades of engineering expertise meet innovation. Our success is built on the passion, dedication, and professional excellence of our people. Trust, technical expertise, and the capability to take on even the most challenging projects are the core values that drive our project business.

Are you looking for an opportunity to work in an international company where customer success is at the heart of everything we do? Join us.

We are now looking for a customer-oriented and sales-minded Customer Service Specialist to strengthen our Order Desk team in Hollola.

In this versatile role, you will be responsible for order processing, customer service, and sales support. You will work closely with customers, our sales team, and other stakeholders to ensure a smooth and seamless customer experience from start to finish.

Your key responsibilities include:

• Receiving and processing customer orders in the ERP system.
• Preparing quotations and supporting the quotation process.
• Providing high-quality customer service across a variety of inquiries.
• Identifying customer needs and proactively recognizing sales opportunities.

You will succeed in this role if you:

• Are outgoing and enjoy working with customers and colleagues. Delivering excellent customer experience and finding the right solutions for customers are important to you.
• You are comfortable reaching out to customers by phone and have the confidence to turn identified opportunities into sales.
• Have a proactive mindset, a strong desire to develop yourself, and enthusiasm for learning new things such as new technologies and use of AI.
• Enjoy working as part of a team and bring positive energy to those around you.
• Value accuracy and attention to detail, as the ERP system will be one of your key daily tools.

We expect you to have:

• Strong IT skills and the ability to quickly learn and adopt new systems.
• Fluent Finnish and good command of English, as English is the corporate language of the group.
• The ability to work regularly at our office in Hollola.
• Relevant education or previous experience in customer service, sales, order processing, or similar roles, which will be considered an advantage.

We offer you:

• An interesting and versatile role combining customer service, sales, and business development.
• Excellent opportunities to grow and build expertise in international customer service and sales. Continuous support is provided by your professional and supportive team.
• Comprehensive occupational healthcare services, as well as Epassi lunch and wellness benefits.
• A positive and collaborative work environment where people enjoy working together. At ROXON, we have strong employee retention, with many people staying for years and decades.

Interested?

Phone: [phone] Location: Hollola

Employment relationship: Commission

Wage: Other

Working time: Daytime work

Number of positions: 1

Osaamisalue: Asiakaspalvelu, Hallinto- & toimistotehtävät, Myynti & hankinta

ROXON OY

At ROXON, we are committed to delivering solutions that are truly optimal for our customers’ operations. We believe that honesty and transparency create something far more valuable than a few percentage points: trust.

Rather than offering standard, one-size-fits-all solutions, we provide tailored systems built on strong process expertise and a deep understanding of each customer’s unique needs. We take the time to understand our customers’ challenges and evaluate different solution alternatives together with realistic implementation schedules.

We call this approach the Nordic Way. It is built on continuous dialogue, close collaboration, and shared problem-solving with our customers.