Operations Manager

Staffmax Oy; Rovaniemi; On-site; EUR 45,000 - 78,000; Full time

Job summary

Staffmax Oy in Lapland seeks an Operational Manager to lead an international guide team and ensure smooth day-to-day operations, delivering safe, efficient, high-standard experiences.

You will coordinate daily safari departures, organize staff and resources, and act as the liaison between guides, partners and customers while adapting to changing situations. Fluent English is required; other languages are a plus.

Qualifications

• Previous experience in team leadership or supervisory roles.
• Strong organizational and problem-solving skills.
• Fluent English; other languages are a plus.
• Willingness to be where action happens.

Responsibilities

• Coordinate daily safari and tour departures, ensuring timetables run smoothly.
• Build and maintain functional schedules, organize staff, equipment and resources.
• Ensure day-to-day operations progress as planned and resolve issues quickly.
• Act as the main contact between guides, partners and customers.
• Adapt to rapidly changing situations with practical problem-solving.

Skills

Team leadership

Organizational skills

Problem-solving

Communication

Job description

Operational Manager – lead a team that creates Lapland’s unforgettable experiences.

We are seeking for a safari lodge company in Lapland an Operational Manager who will play a key role in building smooth day-to-day operations, successful customer experiences and strong team spirit.

In this role you will lead an international guide team and ensure that every day runs safely, efficiently and to a high standard. You are an approachable supervisor who supports your team, resolves arising situations and keeps the team on track even in busy periods. Responsibilities include coordinating daily safari and tour departures, building and maintaining functional schedules, organizing staff, equipment and operational resources, ensuring day-to-day operations progress as planned, acting as the point of contact between guides, partners and customers, and solving rapidly changing situations in a practical way.

We expect: previous experience in team leadership or supervisory roles, strong organizational and problem-solving skills, ability to motivate and inspire people from diverse backgrounds, fluent English (other languages are a plus), resilience and willingness to be where action happens. Prior experience in travel, safari or activity service helps but the right attitude, leadership skills and ability to make people succeed are most important.

We offer: salary 4000-7000€ depending on experience, opportunity to work with Lapland’s best-known tourism sectors, lead an international team and participate in creating experiences customers will remember for years.

Contact: Henry Hynynen, [phone], [e-mail]