Medical Information Specialist with Estonian, English and Additional Language

IQVIA; Kuopio; On-site; EUR 27,000 - 41,000; Full time

Job summary

IQVIA in Kuopio, Finland, seeks a Medical Information specialist to provide accurate, non-promotional medical information to healthcare professionals, patients, and consumers. You will document inquiries, use scientific literature, and support safety reporting activities.

The role emphasizes collaboration with PV, Quality, and cross-functional teams, with strong written and verbal communication in English (Estonian beneficial). Candidates hold a life sciences degree and are detail-oriented.

Qualifications

• Bachelor's degree in life sciences or related field.
• Excellent written and verbal communication in English (and Estonian at C2 level is a plus).
• Strong scientific aptitude and ability to convey medical information clearly.

Responsibilities

• Respond to medical and product inquiries via phone, email, and other channels.
• Provide evidence-based, non-promotional medical information.
• Document interactions in line with procedures and quality standards.
• Use approved resources and literature to address inquiries.
• Identify and route adverse events and product quality reports.
• Support safety data intake activities and documentation.
• Collaborate with cross-functional teams (Medical Information, PV, Quality).
• Participate in training, quality initiatives, and continuous improvement.

Skills

Excellent communication

Life sciences knowledge

Pharmacovigilance understanding

Multitasking

Education

Bachelor's degree in Life Sciences, Pharmacy, Nursing, Medicine, or related discipline

Job description

Role Overview

Use your scientific knowledge and language expertise to join a global team delivering high-quality Medical Information services to healthcare professionals, patients, and consumers. In this role, you will provide accurate, balanced, and non-promotional medical information, supporting customers across multiple communication channels.

As part of the role, you will also identify, document, and route adverse events and product quality complaints in accordance with established safety procedures. The primary focus of this position is Medical Information, with additional support for safety reporting activities.

Key Responsibilities

• Respond to medical and product-related inquiries received via phone, email, and other approved communication channels.
• Provide accurate, evidence-based, and non-promotional information regarding products, therapies, and disease areas.
• Document customer interactions in compliance with company procedures and quality standards.
• Utilize approved medical information resources and scientific literature to address inquiries.
• Identify, document, and appropriately route adverse events, product quality complaints, and other reportable information.
• Support safety data intake activities, including accurate documentation within designated systems.
• Collaborate with Medical Information, Pharmacovigilance, Quality, and other cross-functional teams.
• Participate in training, quality initiatives, and continuous improvement activities.

Required Knowledge, Skills and Experience

• Bachelor's degree in Life Sciences, Pharmacy, Nursing, Medicine, or another relevant scientific discipline.
• Excellent written and verbal communication skills in Estonian (C2/Business Level), English, and any additional foreign language (minimum C1) will be a plus.
• Strong scientific aptitude and ability to communicate medical information effectively.
• Understanding of adverse event reporting and pharmacovigilance principles.
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
• Strong interpersonal skills and ability to build effective working relationships with colleagues, clients, and healthcare professionals.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is €27,100.00 - €40,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.