Localization Specialist - AML & CDD for EEA Markets

Wolt; Helsinki; On-site; EUR 60,000 - 90,000; Full time

Job summary

Wolt License Services (WLS) is seeking a Localisation Specialist to serve as the market SME for merchant CDD and onboarding across designated EEA markets. You will collaborate with Sales, Merchant Operations and Compliance to ensure onboarding is compliant, efficient and aligned with local requirements.

You will support documentation, facilitate onboarding decisions, monitor regulatory changes, and contribute to training materials and playbooks, helping maintain robust controls and a strong

Qualifications

• 3+ years of experience in CDD, KYC/KYB, AML compliance or merchant onboarding.
• Familiarity with AML/CFT regulations in financial services.
• Experience supporting operational teams in regulated environments.
• Excellent communication and stakeholder management.
• Ability to work with cross-functional teams and English fluency.

Responsibilities

• Act as the local SME for merchant onboarding and CDD requirements within designated EEA markets.
• Support the identification, interpretation and documentation of local market-specific requirements affecting merchant onboarding, CDD, beneficial ownership verification and ongoing monitoring activities.
• Provide day-to-day guidance and support to local Sales, Merchant Operations and Onboarding teams regarding CDD requirements, documentation expectations, onboarding decisions and customer lifecycle events.
• Support the development and maintenance of local onboarding guidance, procedures, playbooks and training materials to ensure consistent implementation of CDD requirements.
• Assist in identifying local regulatory, legal and market developments that may impact merchant onboarding requirements and CDD processes.
• Collaborate with the KYC/B Lead, AML Compliance function and 1 LoD Financial Crime Prevention team to ensure local requirements are appropriately reflected in onboarding procedures, risk assessments, controls and tooling.
• Support onboarding operations in resolving complex CDD cases, including escalations related to ownership structures, legal entity verification, high-risk industries and local documentation requirements.
• Participate in quality assurance reviews and control monitoring activities to identify opportunities for process improvements and operational efficiencies.
• Support testing and implementation of onboarding process enhancements, new products, new market launches and CDD tooling developments.
• Foster a strong compliance culture by promoting awareness of CDD requirements and acting as a trusted advisor for local business stakeholders.

Skills

Regulatory compliance

Stakeholder management

Analytical thinking

Communication skills

Independent work

Education

Bachelor's degree in Business, Law, Finance, Compliance, or related field

Job description

Wolt License Services (WLS) is seeking a Localisation Specialist to serve as the market SME for merchant CDD and onboarding across designated EEA markets. You will collaborate with Sales, Merchant Operations and Compliance to ensure onboarding is compliant, efficient and aligned with local requirements.

You will support documentation, facilitate onboarding decisions, monitor regulatory changes, and contribute to training materials and playbooks, helping maintain robust controls and a strong