L3 Support Engineer

QCS Staffing Ltd; Helsinki; On-site; EUR 42,000 - 65,000; Full time

Job summary

QCS Staffing Ltd is seeking a skilled L3 Support Engineer for a permanent role in Finland, focused on data centre infrastructure. The role involves leading investigations, handling incident response, and working with engineering partners to resolve platform-level issues and improve reliability.

The successful candidate will contribute to documentation, runbooks and procedures, supporting wider operations teams in a globally connected environment.

Qualifications

• Lead complex technical investigations and root cause analysis for server, firmware, Linux and hardware-related issues within a large-scale data centre environment.
• Support critical incident response activities, driving resolution efforts and identifying recurring issues to implement long-term corrective actions.
• Collaborate with internal engineering and external technology partners to manage escalations, resolve platform-level issues and improve operational reliability.
• Develop troubleshooting documentation, runbooks and technical procedures while providing guidance and technical support to wider operations teams.

Responsibilities

• Lead complex technical investigations and root cause analysis for server, firmware, Linux and hardware-related issues within a large-scale data centre environment.
• Support critical incident response activities, driving resolution efforts and identifying recurring issues to implement long-term corrective actions.
• Collaborate with internal engineering and external technology partners to manage escalations, resolve platform-level issues and improve operational reliability.
• Develop troubleshooting documentation, runbooks and technical procedures while providing guidance and technical support to wider operations teams.

Job description

L3 Support Engineer - Permanent - Finland - Data Centres

Our client is rapidly emerging as a leading provider of advanced Cloud & AI infrastructure for global innovators. As they continue to grow, they're hiring a L3 Support Engineer to join their team based in Finland. This is a fantastic opportunity for a professional in the data centre sector to advance their career within a globally recognised environment.

What you'll deliver

• Lead complex technical investigations and root cause analysis for server, firmware, Linux and hardware-related issues within a large-scale data centre environment.
• Support critical incident response activities, driving resolution efforts and identifying recurring issues to implement long-term corrective actions.
• Collaborate with internal engineering and external technology partners to manage escalations, resolve platform-level issues and improve operational reliability.
• Develop troubleshooting documentation, runbooks and technical procedures while providing guidance and technical support to wider operations teams.

Experience required

• Lead complex technical investigations and root cause analysis for server, firmware, Linux and hardware-related issues within a large-scale data centre environment.
• Support critical incident response activities, driving resolution efforts and identifying recurring issues to implement long-term corrective actions.
• Collaborate with internal engineering and external technology partners to manage escalations, resolve platform-level issues and improve operational reliability.
• Develop troubleshooting documentation, runbooks and technical procedures while providing guidance and technical support to wider operations teams.