L3 Data Centre Support Engineer – Incident & RCA Lead

QCS Staffing; Helsinki; On-site; EUR 60,000 - 90,000; Full time

Job summary

QCS Staffing Ltd is seeking a L3 Support Engineer for a permanent role in Finland, focused on data centre operations and cloud infrastructure.

You will lead complex investigations into server, firmware, and Linux issues, handle incident response, coordinate with internal engineering and partners, and develop runbooks and procedures to support operations teams. This role offers a path to advanced data centre management within a globally recognised environment.

Qualifications

• Experience leading investigations into server, firmware, Linux and hardware issues in large-scale data centres.
• Experience supporting incident response and driving long-term corrective actions.
• Ability to collaborate with internal engineers and external partners to resolve platform issues.

Responsibilities

• Lead complex investigations and root cause analysis for server, firmware, Linux and hardware issues in data centres.
• Support incident response activities, drive resolution, and identify recurring issues for long-term actions.
• Collaborate with internal and external teams to manage escalations and improve reliability.
• Develop troubleshooting docs, runbooks and procedures for operations teams.

Skills

Linux

Server hardware

Root cause analysis

Incident response

Runbooks

Documentation

Troubleshooting

Escalations

Collaboration

Job description

QCS Staffing Ltd is seeking a L3 Support Engineer for a permanent role in Finland, focused on data centre operations and cloud infrastructure.

You will lead complex investigations into server, firmware, and Linux issues, handle incident response, coordinate with internal engineering and partners, and develop runbooks and procedures to support operations teams. This role offers a path to advanced data centre management within a globally recognised environment.