IT Systems & Support Specialist II

Signet Jewelers; Tampere; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) matching

Paid time off

Merchandise discount

Learning & Development

Job summary

Signet Jewelers is seeking an IT Specialist II in Markham, Canada. The role provides tier 2 support, installs and maintains PCs, network devices, and software, and helps secure and optimize IT systems.

You will develop PowerShell scripts, manage user access with Active Directory, and collaborate with IT teams on deployments and migrations. The ideal candidate has 3–5 years in technical support, strong troubleshooting, and hands-on experience with Windows, macOS, iOS, Citrix, AWS, and

Qualifications

• 3-5 years of experience in a technical support role.
• Technical troubleshooting, diagnosing and problem-solving skills.
• Strong knowledge of computer hardware, networking and software.
• Experience with Microsoft Windows, macOS, iOS, Citrix, AWS and Active Directory.
• Experience with PowerShell scripting.
• Experience with IT management tools, such as Microsoft Intune and SCCM.

Responsibilities

• Provide tier 2 support for hardware, software, and network related issues.
• Install, configure, and maintain computers, software applications, and network devices.
• Monitor systems, troubleshoot problems, and escalate complex issues as needed.
• Manage user access to systems and applications, ensuring proper permissions and security.
• Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency.
• Ensure systems are updated, secure, and operating efficiently.
• Provide guidance and training to end users on IT systems, software, and best practices.
• Develop and maintain self-service KBAs for end users to resolve common issues and requests without IT intervention.
• Collaborate with IT teams, departments, and vendors on projects, deployments, migrations, and automation initiatives.
• Support IT inventory management and asset tracking.

Skills

Technical troubleshooting

PowerShell scripting

Windows

macOS

iOS

Active Directory

Networking

Security best practices

Documentation

Tools

PowerShell

Intune

SCCM

Citrix

AWS

Job description

Signet Jewelers is seeking an IT Specialist II in Markham, Canada. The role provides tier 2 support, installs and maintains PCs, network devices, and software, and helps secure and optimize IT systems.

You will develop PowerShell scripts, manage user access with Active Directory, and collaborate with IT teams on deployments and migrations. The ideal candidate has 3–5 years in technical support, strong troubleshooting, and hands-on experience with Windows, macOS, iOS, Citrix, AWS, and