Technical Support Engineer - Critical Infra & Data Center

JobLaunch AS; Pirkanmaa; On-site; EUR 42,000 - 65,000; Full time

Job summary

JobLaunch AS is seeking a capable Technical Support Engineer to manage customer requests, adhere to SLAs, and document resolutions to optimize system performance. The role involves standby duty, on-site data center visits, and collaboration with project teams to ensure reliable operation.

Strong knowledge of ITIL, networking, and Zendesk is expected, along with English and/or Scandinavian communication skills.

Qualifications

• BMS or similar engineering experience and expertise.
• Experience with ITIL framework and customer support.
• Knowledge of networking principles and protocols.
• Ability to create knowledge base documentation.
• Experience with ticket systems such as Zendesk.

Responsibilities

• Handle technical support requests and ensure timely resolution.
• Participate in standby duty and may involve on-site data center visits.
• Adhere to SLAs and prioritize tasks to meet response times.
• Document and manage service requests in internal systems.
• Collaborate with project teams to provide technical recommendations.

Skills

ITIL framework

Networking principles

Troubleshooting

English language

Education

Automation/Electrical/Mechanical engineering tech

Tools

Zendesk

Job description

JobLaunch AS is seeking a capable Technical Support Engineer to manage customer requests, adhere to SLAs, and document resolutions to optimize system performance. The role involves standby duty, on-site data center visits, and collaboration with project teams to ensure reliable operation.

Strong knowledge of ITIL, networking, and Zendesk is expected, along with English and/or Scandinavian communication skills.