IT Support Manager

Nebius B.V.; Lappeenranta; On-site; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Flexible work

Collaborative culture

AI project exposure

International environment

Job summary

Nebius B.V. is seeking an IT Support Manager to lead our data center IT operations, including GPU clusters and regional colocations. You will oversee L1/L2 teams, drive incident resolution, and ensure service levels align with business objectives.

The role requires hands-on hardware/network experience, ITIL/ITSM proficiency, and strong leadership in a fast-paced, globally distributed environment. English fluency is essential.

Qualifications

• Requires 3+ years leading technical support teams in data-center or critical infra environments.
• Hands-on troubleshooting of server hardware, GPUs, and fiber networks.
• Strong ITIL/ITSM process knowledge and incident management experience.

Responsibilities

• Lead L1/L2 IT support teams and field engineers for data center infra and GPU clusters.
• Ensure high availability, reliability, and SLA/KPI adherence.
• Escalate complex hardware, network, and ops incidents as primary point of contact.

Skills

Team leadership

IT service management

Analytical thinking

English communication

Education

Bachelor's degree in Computer Science or related

ITIL certification (or equivalent)

Tools

Linux/Unix

GPU clusters

Networking basics

ITSM tools

Job description

The Role

We are looking for a IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight. You will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives.

Responsibilities

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.
• Ensure high availability and reliability of GPU clusters and IT infrastructure.
• Act as the primary escalation point for complex hardware, network, and operational incidents.
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services.
• Oversee proactive maintenance, troubleshooting, and problem management activities.
• Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements.
• Maintain and improve support processes, documentation, and team training materials.
• Manage IT asset lifecycle activities, related to responsibility area, including RMAs.

We Expect You to Have 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment. Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks. Solid understanding of data center operations, server platforms, and enterprise networking principles. Practical experience with IT service management processes (ITIL / ITSM). Basic proficiency with Linux/Unix operating systems and command-line tools. Proven ability to manage operational KPIs, incidents, and escalations. Analytical skills. Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments. High proficiency in spoken and written English.

It will be an added bonus if you have relevant certifications and trainings.

Benefits & Perks:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What's it like to work at Nebius:

• Fast moving
• Bold thinking
• Constant growth
• Meaningful impact
• Trust and real ownership
• Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.