Data Center IT Support Manager

Nebius; Mäntsälä; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible working arrangements

Opportunities for professional growth

Job summary

Dormont Manufacturing Co is seeking an IT Support Manager to lead technical support teams in their data center located in Mäntsälä, Finland. This role is crucial for managing IT infrastructure maintenance, ensuring system reliability, and overseeing operational improvements.

The ideal candidate will have over 3 years of experience in a similar environment, strong technical skills, and proficiency in English. The position offers a competitive salary, benefits package, and opportunities for professional growth.

Qualifications

• 3+ years of experience managing technical support teams in a data center.
• Strong background in diagnosing and resolving server hardware issues.
• Solid understanding of data center operations and enterprise networking.
• Practical experience with IT service management processes.
• Basic proficiency with Linux/Unix operating systems.
• Proven ability to manage KPIs and operational incidents.
• Proactive mindset with strong sense of ownership.
• High proficiency in spoken and written English.

Responsibilities

• Lead and manage L1, L2, and Field Network Engineers.
• Ensure high availability and reliability of GPU clusters.
• Act as the primary escalation point for incidents.
• Monitor SLA, KPI, and incident resolution performance.
• Oversee maintenance and problem management activities.
• Collaborate with vendors and partners to resolve issues.
• Maintain and improve support processes and documentation.
• Manage IT asset lifecycle activities.

Skills

Technical support team management

Troubleshooting and server hardware issues

Data center operations knowledge

IT service management (ITIL / ITSM)

Basic Linux/Unix proficiency

KPI and incident management

Analytical skills

Proactive mindset

High proficiency in English

Job description

The Role

We are looking for a IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight.

You will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives.

You are welcome to work from our data center in Mäntsälä, Finland.

Your responsibilities

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.

• Ensure high availability and reliability of GPU clusters and IT infrastructure

• Act as the primary escalation point for complex hardware, network, and operational incidents

• Monitor and drive SLA, KPI, and incident resolution performance across IT support services

• Oversee proactive maintenance, troubleshooting, and problem management activities

• Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements

• Maintain and improve support processes, documentation, and team training materials

• Manage IT asset lifecycle activities, relates to responsibility area, including RMAs

Your Qualifications

• 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.

• Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.

• Solid understanding of data center operations, server platforms, and enterprise networking principles.

• Practical experience with IT service management processes (ITIL / ITSM).

• Basic proficiency with Linux/Unix operating systems and command-line tools.

• Proven ability to manage operational KPIs, incidents, and escalations.

• Analytical skills

• Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.

• High proficiency in spoken and written English.

It will be an added bonus if you have

• Relevant certifications and trainings

What we offer

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth within Nebius.

• Flexible working arrangements.

• A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!