IT Service & Project Manager

Vincit; Helsinki; Hybrid; EUR 61,000 - 64,000; Full time

Benefits offered by this job

Lunch benefit

Healthcare and dental services

Insurance

Job summary

Vincit in Helsinki is seeking an experienced IT Service & Project Manager to own the quality of IT services for our ~500 employees and lead key IT projects across Vincit. The role is hybrid, combining IT service management and project leadership.

You will manage an outsourced end‑user support partner, govern SLAs, drive improvements, and act as the senior escalation point to ensure security, value and a great employee experience.

Qualifications

• Proven experience managing outsourced IT services, partners and SLAs.
• Track record delivering IT projects on scope, time and budget.
• Broad understanding of IT environments to credibly lead projects.
• Ability to simplify IT support processes while maintaining security.

Responsibilities

• Own IT service quality by governing SLA, reviewing performance and driving improvements.
• Manage partners and costs, improving efficiency and reducing expenses.
• Lead IT projects, managing scope, timeline, budget, vendors and stakeholders.
• Drive root-cause analysis and ensure sustainable handovers to prevent recurring issues.

Skills

IT service management

Vendor management

IT project management

Stakeholder communication

Root-cause analysis

Tools

ITIL

Job description

Do you thrive on making IT services run smoothly and enjoy taking ownership of projects that make them even better? We do.

We’re looking for an experienced IT Service & Project Manager to own the quality of IT services for our ~500 employees and lead key IT projects across Vincit.

This is a hybrid role combining IT service management and project leadership. Our end-user support is fully outsourced, so this is not a hands‑on support role. Your main goal is to make sure our IT services deliver a great employee experience, strong security and good value — while also driving selected IT projects from start to finish.

You’ll manage an established provider and SLA, while taking a fresh, critical look at how well they meet the needs of our organisation. You’ll also act as the senior escalation point when needed and drive improvements in quality, efficiency and cost.

You’ll know you’ve succeeded when our IT services run smoothly, recurring issues get solved at the root, our partners deliver what’s expected, and projects turn into lasting improvements.

Here’s a Snapshot Of Your Key Responsibilities

• Owning IT service quality: You manage our outsourced end‑user support provider, govern SLAs, run regular service reviews, monitor service performance and drive continuous improvement.
• Managing partners and costs: You hold our providers accountable for quality and responsiveness while identifying opportunities to improve efficiency and optimise costs.
• Leading IT projects: You take ownership of selected rollouts, migrations, tooling, security and infrastructure initiatives - managing scope, timeline, budget, vendors and stakeholders from planning to delivery.
• Making improvements stick: You focus on root causes, better processes, self‑service and clean handovers so today’s projects and issues don’t become tomorrow’s recurring escalations.

What are we looking for?

• IT service & vendor management: Proven experience managing outsourced IT services, partners and SLAs, with a focus on quality, costs and continuous improvement.
• IT project management: A track record of delivering IT projects on scope, time and budget, from planning through implementation and handover.
• Technical understanding: Broad, T‑shaped understanding of IT environments, allowing you to evaluate solutions and lead projects credibly without being the deepest specialist.
• Process improvement: Ability to simplify and optimise IT support processes while maintaining a great end‑user experience and strong security, bringing structure without unnecessary bureaucracy.
• Strong ownership: A proactive and pragmatic mindset, with the confidence to drive results through others while being trustworthy, discreet and collaborative.
• Communication & prioritisation: Ability to communicate clearly across different audiences and prioritise calmly when escalations and project deadlines compete.
• Service & project methodologies: ITIL or experience with recognised project methodologies is considered an advantage.
• Technical user base: Experience working with a technically sophisticated user base is considered an advantage.
• Language & location: Fluent in Finnish and English. The role is based in Helsinki or Tampere, with a hybrid model and an emphasis on onsite work.

Where can this role grow?

You’ll report to our CIO, and as you build trust and a strong track record, we expect you to take on increasing responsibility. The goal is for you to become someone the CIO can confidently hand things to and trust to drive them forward.

At Vincit, you’ll work in a technology‑driven environment where we explore cutting‑edge technologies and solve challenges such as AI adoption at scale, while keeping security, user experience and costs in balance.

What's in it for you?

As a 500‑person company, we combine the support and career opportunities of a larger organization with the agility and low hierarchy of a smaller one. This gives you both the structure to succeed and the freedom to shape how things are done — together with a supportive community around you.

Here are a few more reasons why Vincit is worth considering:

• Variety and impact in projects – from smaller implementations to large business transformations, often involving real business change, not just system implementations.
• AI at the core – work with modern AI tools in your daily work, deepen your expertise, and contribute to building AI‑driven solutions. In 2026, we became the first company in Finland to receive the ISO/IEC 42001 certification for our AI management system.
• Strong partner ecosystem – as a Microsoft Solutions Partner and SAP Gold Partner, we work closely with leading technology providers, giving you access to high‑quality projects and deep expertise.
• Trusted and responsible way of working – our EcoVadis assessment and ISO certifications ensure high‑quality, secure, and responsible delivery for our customers.

And what else do you get as a Vincitizen?

• Flexibility & work‑life balance – shape your work around your life, whether it’s family, hobbies, or something else important to you, while also making use of our top‑notch office spaces in an award‑winning workplace.
• Solid pay – €5,500–€5,700 monthly base salary, depending on your experience and expertise, plus a bonus. You’ll also benefit from Vincit’s personnel fund, and transparent salary weeks.
• Comprehensive benefits – including lunch benefit, healthcare and dental services, insurance, childcare services, high‑quality equipment, and more.
• Growth & career opportunities – develop your skills through Univincity and shape your path toward new roles, specialisations, or directions. Read inspiring examples of career paths in our career stories.
• Active communities – a transparent and humane organization where people connect, collaborate, and have fun together. It’s where our belief, "extraordinary things are created together", comes to life – and one of the reasons we’re an award‑winning workplace.
• Commitment to inclusion – we believe in a more inclusive digital world and strive to create a safe, welcoming workplace for everyone.

At Vincit, we turn digital into business results by combining leading enterprise platforms, AI solutions, and human‑centric design. We help our customers make the most of SAP, Microsoft Azure, and other cloud ecosystems, embedding AI capabilities across their business operations and services.

We believe that extraordinary things are created together. That’s why we’re on a mission to create better Mondays – for our people, our clients, and our planet. Join us and become part of a community of top professionals across different areas of IT, united by curiosity, empathy, and a drive to build things that truly matter.