IT Operations Lead – Data Center & GPU Clusters

Nebius; Lappeenranta; On-site; EUR 95,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Flexibility

Collaborative culture

AI projects

Job summary

Nebius is seeking an IT Support Manager for our data center in Finland, leading L1/L2 IT infrastructure teams and Field Network Engineers supporting GPU clusters. You will drive reliable, scalable operations, champion incident resolution, and align support with data center objectives.

You bring 3+ years managing technical support in critical infra, hands-on hardware troubleshooting, ITIL experience, and strong English communication.

Qualifications

• 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.
• Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.
• Solid understanding of data center operations, server platforms, and enterprise networking principles.
• Practical experience with IT service management processes (ITIL / ITSM).
• Basic proficiency with Linux/Unix operating systems and command-line tools.
• Proven ability to manage operational KPIs, incidents, and escalations.
• Analytical skills
• Proactive mindset, strong sense of ownership, and the ability to lead teams in high‑pressure environments.
• High proficiency in spoken and written English.

Responsibilities

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters.
• Ensure high availability and reliability of GPU clusters and IT infrastructure
• Act as the primary escalation point for complex hardware, network, and operational incidents
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services
• Oversee proactive maintenance, troubleshooting, and problem management activities
• Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements
• Maintain and improve support processes, documentation, and team training materials
• Manage IT asset lifecycle activities, relates to responsibility area, including RMAs

Skills

IT support management

GPU clusters

Linux/Unix

ITIL

English

KPI tracking

Team leadership

Job description

Nebius is seeking an IT Support Manager for our data center in Finland, leading L1/L2 IT infrastructure teams and Field Network Engineers supporting GPU clusters. You will drive reliable, scalable operations, champion incident resolution, and align support with data center objectives.

You bring 3+ years managing technical support in critical infra, hands-on hardware troubleshooting, ITIL experience, and strong English communication.