IT Business Partner, Helsinki

Sodexo Oy; Helsinki; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work environment

Annual bonus scheme

Training & development programs

Career growth opportunities

Occupational healthcare 24/7

Job summary

Sodexo Oy is seeking an IT Business Partner in Helsinki to bridge business strategy and technology. You will connect local business teams with regional Tech, translating priorities into IT initiatives that drive operational excellence and growth.

You will collaborate with stakeholders, manage vendor relationships, and monitor system performance to ensure value creation across the organization. The role requires Finnish and English proficiency and a strong background in IT and business alignment.

Qualifications

• Bachelor’s degree or equivalent in IT, BIS or related field.
• Experience translating business needs into IT requirements and system specs.
• Strong understanding of application ecosystems, integrations and data flows.
• Experience collaborating with stakeholders, tech teams, vendors and partners.

Responsibilities

• Act as the primary IT partner for POS and Food Management solutions.
• Translate business needs into functional requirements, user stories, and solution specs.
• Align local priorities with regional technology capabilities to support objectives.
• Represent local business in regional Communities of Practice and transformation initiatives.
• Coordinate changes, incidents and service improvements across global and regional solutions.
• Manage relationships with vendors and suppliers for effective service delivery.
• Monitor KPIs and service quality to identify opportunities for value creation.

Skills

POS systems

Business-IT liaison

Requirements gathering

Process mapping

API integrations

Vendor management

Data analysis

Service management

Stakeholder management

Finnish & English

Education

Bachelor's degree in Information Technology or related field

Job description

As our business continues to grow and evolve, we are looking for an IT Business Partner based in Helsinki who can connect business strategy with technology solutions that create real value. In this role, you will act as the vital link between business and IT, working closely with local business teams and regional Tech colleagues to translate priorities into impactful IT initiatives. By building strong stakeholder relationships and ensuring solutions align with business goals, you will help drive operational excellence, enhance performance, and enable future growth. You report to the IS & T Manager in Finland. Join Sodexo and be part of something greater! You belong in a team where you can act with purpose and thrive in your own way!

Your main responsibilities

• Act as the primary IT partner and point of contact for POS and Food Management solutions.
• Collaborate with business stakeholders to translate needs into clear functional requirements, user stories, process flows, and solution specifications.
• Drive alignment between local business priorities and regional technology capabilities, ensuring solutions support business objectives.
• Represent the local business in regional Communities of Practice and technology transformation initiatives, promoting knowledge sharing and alignment.
• Coordinate application-related changes, major incidents, workarounds, and service improvements across global, regional, and local solutions.
• Manage relationships with vendors and suppliers within the application domain to ensure effective service delivery.
• Monitor system performance, KPIs, and service quality, identifying opportunities for continuous improvement and value creation.

To succeed in this role, you need

• Bachelor’s degree in Information Technology, Business Information Systems, or a related field.
• 3-5 years of experience working with Point of Sale (POS) or other business-critical applications in retail, food service, or similar operational environments.
• Proven ability to gather, analyze, and translate business requirements into practical technology solutions, process improvements, and functional specifications.
• Solid understanding of application ecosystems, including integrations, APIs, data flows, and master data management.
• Experience collaborating with business stakeholders, technical teams, vendors, and external partners in a complex environment.
• Knowledge of application support, service management, vendor management, and continuous improvement practices.
• Strong analytical and problem-solving skills, with the ability to identify root causes and drive effective solutions.
• Excellent stakeholder management and communication skills, with the ability to influence and build trusted relationships across all levels of the organization.
• Experience working in international and hybrid environments with both local and remote teams.
• Fluency in Finnish and English, both written and spoken.

What we offer:

Working with Sodexo is more than a job; its a chance to be part of something greater. Youll belong to a company and team that values you for you; youll act with purpose and have an impact through your everyday actions; and youll be able to thrive in your own way.

In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Access to occupational healthcare services 24/7
• Annual bonus scheme

Sodexos employee benefits program Vita by Sodexo and values This is a permanent full-time position, with a work schedule of 37.5 hours per week, Monday to Friday. Salary is negotiable based on experience and expertise. The preferred start date is December 2026.

For more detailed information, please contact Sanna Nupponen-Nymalm, IS & T Manager Finland, by phone at [phone] or by email at [e-mail]. Sanna is available for inquiries on 5 October from 14:00 to 15:00.

About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 43 countries, serving over 80 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Osaamisalue: IT & tietoliikenne