Hotel Kämp - Lobby Assistant

Strawberryhotels; Helsinki; On-site; EUR 18,000 - 24,000; Part time

Benefits offered by this job

Prestigious hotel

Staff benefits

Career development

Professional growth

Job summary

Hotel Kämp is seeking a passionate Lobby Assistant to join our team in Helsinki. You will be the guests' first point of contact, delivering warm hospitality and flawless service across reception, bellman, and concierge duties.

We value professionalism, positivity, and genuine hospitality, and offer a supportive environment where you can grow alongside top professionals in a world-class city hotel. Shift flexibility is required with some night work.

Qualifications

• Experience in hotel reception or similar customer service role.
• Fluent Finnish and English language skills.
• Flexibility for shift work, including nights if necessary.
• Calm, problem-solving mindset in fast-paced environments.

Responsibilities

• Lobby Assistant serves as the first point of contact for guests, ensuring a first-class experience.
• Performs receptionist, bellman, and concierge duties with professionalism.

Skills

Customer service

Hospitality

Shift flexibility

English

Finnish

Driving license

Job description

LOBBY ASSISTANT

TARJOAMME

ODOTAMME SINULTA

***

For over 135 years, Hotel Kämp has been a stage for timeless elegance, first-class service, and unforgettable moments in the heart of Helsinki. Now you have the opportunity to become part of this tradition – in a place where passion, warmth, and dedication are present in every encounter.

At Hotel Kämp, history and luxury come together in a warm and inspiring work environment. You will have the opportunity to grow alongside top professionals, refine your skills, and create moments that will stay with our guests forever. We value professionalism, positivity, and genuine hospitality – because at Hotel Kämp, every detail matters.

LOBBY ASSISTANT

Would you like to be part of the team at Northern Europe’s most prestigious hotel? We are looking for a passionate and innovative Lobby Assistant to join us at Hotel Kämp, where timeless elegance meets warm hospitality.

JOB RESPONSIBILITIES

The Lobby Assistant is our guests' first point of contact at Kämp – you ensure that every visit begins and ends with first-class service. You are responsible for a variety of reception tasks professionally and thoughtfully, ensuring a smooth and unforgettable guest experience. The role includes duties of a receptionist, bellman, and concierge.

At Kämp, you will work in an inspiring environment alongside top professionals in the field. It is important to us that you are enthusiastic about hospitality and eager to continuously develop your expertise.

We offer part-time positions (average 40 - 60h / 3 weeks) and one fixed-term study leave replacement (part-time position average 30h / 3 weeks) until the end of August 2027. The work will start in August-September according to the agreement.

WE OFFER

• The opportunity to work at Finland’s most prestigious luxury hotel
• A supportive and warm-hearted work community that shares a passion for first-class service
• Excellent staff benefits and career development opportunities in an international environment
• A chance to refine your skills and grow among the top professionals in the field

WE EXPECT FROM YOU

• Previous experience in hotel reception or a similar customer service role
• A genuine desire to deliver the best possible customer service – at Kämp, the guest experience is at the heart of everything
• Calmness and problem-solving skills even in fast-paced situations
• Fluent Finnish and English language skills (other language skills are considered an advantage)
• Flexibility for shift work, mainly in two shifts, but also night shifts if necessary, on all days of the year.
• B-class driving license

Hotel Kämp is like a celebrity of the Finnish hotel business, the one everyone knows and whose fame and success are both envied and admired. Kämp is a hotel for cosmopolitan, quality-conscious, fashionable, cultivated, demanding customers. Staying here has nothing to do with age or occupation: it is all about lifestyle – at Hotel Kämp, the customer always expects to receive the very best.

What’s in it for you?

As part of of Strawberry, you will get the best employee benefits of the industry.

A culture to cherish

Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Room to grow

With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Explore more

We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.

*If you are employed on a contract for at least 20% of full-time working hours.

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

All over the Nordics & Baltics

Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.