Head of 24/7 Data Center Control & Process Excellence

Verne; Helsinki; On-site; EUR 96,000 - 108,000; Full time

Benefits offered by this job

Private equity-backed

Dynamic, innovative environment

Competitive compensation and benefits

International team

Job summary

Verne is building a centralized, 24/7 control center to oversee and optimise global datacenter operations from Helsinki. The role leads the development of processes, tooling, and governance for a high-availability environment, aligning with international teams and customer service for top-tier service delivery.

The ideal candidate has 5+ years in datacenter ops, strong leadership, and proven ability to document and improve operational workflows, while leveraging AI tools to boost productivity.

Qualifications

• 5+ years of datacenter operations experience.
• Experience in 24x7 mission-critical environments.
• Strong documentation skills.
• Ability to leverage AI tools to improve productivity.

Responsibilities

• Oversee subcontracted control centers, establish and refine operational processes, and evaluate their performance.
• Maintain and produce process descriptions and operational documents necessary to perform operational work efficiently.
• Train relevant teams, execute regular drills and ensure high-end incident response capability.
• Own and manage the operational toolset used to monitor and control our datacenters, along with the associated support processes.
• Lead a virtual team to design, develop, and continuously optimize operational processes and tools that deliver a world-class experience for our colocation customers.
• Collaborate closely with teams responsible for technical operations and customer service to ensure seamless, efficient, and high-quality service delivery.

Education

Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, Network Engineering, or a related field

Tools

BMS systems

Facility monitoring

ServiceNOW

Nlyte

Fiix

Job description

Verne is building a centralized, 24/7 control center to oversee and optimise global datacenter operations from Helsinki. The role leads the development of processes, tooling, and governance for a high-availability environment, aligning with international teams and customer service for top-tier service delivery.

The ideal candidate has 5+ years in datacenter ops, strong leadership, and proven ability to document and improve operational workflows, while leveraging AI tools to boost productivity.