GPU Data Center IT Support & Operations Lead

Dormont Manufacturing Co; Mäntsälä; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible working arrangements

Opportunities for professional growth

Job summary

Dormont Manufacturing Co is seeking an IT Support Manager to lead technical support teams in their data center located in Mäntsälä, Finland. This role is crucial for managing IT infrastructure maintenance, ensuring system reliability, and overseeing operational improvements.

The ideal candidate will have over 3 years of experience in a similar environment, strong technical skills, and proficiency in English. The position offers a competitive salary, benefits package, and opportunities for professional growth.

Qualifications

• 3+ years of experience managing technical support teams in a data center.
• Strong background in diagnosing and resolving server hardware issues.
• Solid understanding of data center operations and enterprise networking.
• Practical experience with IT service management processes.
• Basic proficiency with Linux/Unix operating systems.
• Proven ability to manage KPIs and operational incidents.
• Proactive mindset with strong sense of ownership.
• High proficiency in spoken and written English.

Responsibilities

• Lead and manage L1, L2, and Field Network Engineers.
• Ensure high availability and reliability of GPU clusters.
• Act as the primary escalation point for incidents.
• Monitor SLA, KPI, and incident resolution performance.
• Oversee maintenance and problem management activities.
• Collaborate with vendors and partners to resolve issues.
• Maintain and improve support processes and documentation.
• Manage IT asset lifecycle activities.

Skills

Technical support team management

Troubleshooting and server hardware issues

Data center operations knowledge

IT service management (ITIL / ITSM)

Basic Linux/Unix proficiency

KPI and incident management

Analytical skills

Proactive mindset

High proficiency in English

Job description

Dormont Manufacturing Co is seeking an IT Support Manager to lead technical support teams in their data center located in Mäntsälä, Finland. This role is crucial for managing IT infrastructure maintenance, ensuring system reliability, and overseeing operational improvements.

The ideal candidate will have over 3 years of experience in a similar environment, strong technical skills, and proficiency in English. The position offers a competitive salary, benefits package, and opportunities for professional growth.