Senior L3 Support Engineer — Datacenter Linux & Firmware
Dormont Manufacturing Co
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Benefits offered by this job
Job summary
Dormont Manufacturing Co is seeking an experienced L3 Support Engineer to establish a datacenter center of expertise in Mäntsälä, Finland. This senior technical role will focus on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors.
Key responsibilities include leading root cause analysis of various technical issues, collaborating with vendors, and creating scalable troubleshooting guides. Applicants should possess strong hands-on experience with datacenter servers and deep Linux troubleshooting, as well as fluent English communication skills.
The company offers competitive salary and comprehensive benefits, along with opportunities for professional growth in a dynamic work environment.
Qualifications
- Strong hands-on experience with datacenter servers and deep Linux troubleshooting.
- Ability to diagnose across hardware, BIOS/BMC firmware, and Linux.
- Experience driving evidence-based escalations with vendors/R&D.
Responsibilities
- Lead root cause analysis beyond L2 depth for various issues.
- Build evidence packs and drive escalations with ODM and R&D.
- Create scalable runbooks and troubleshooting guides.
Skills
Tools
Job description
Dormont Manufacturing Co is seeking an experienced L3 Support Engineer to establish a datacenter center of expertise in Mäntsälä, Finland. This senior technical role will focus on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors.
Key responsibilities include leading root cause analysis of various technical issues, collaborating with vendors, and creating scalable troubleshooting guides. Applicants should possess strong hands-on experience with datacenter servers and deep Linux troubleshooting, as well as fluent English communication skills.
The company offers competitive salary and comprehensive benefits, along with opportunities for professional growth in a dynamic work environment.
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