Global CX Development Manager

Metso; Espoo; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work option

Global learning opportunities

Meal benefits

Job summary

Metso is seeking a Customer Experience Development Manager to lead global processes that turn customer feedback and data into prioritised, measurable improvements. You will partner with stakeholders across functions to deepen understanding of customer needs and coach the organization to act on insights with impact.

Based in Espoo or Tampere, Finland, the role offers hybrid work, global collaboration, and extensive learning opportunities.

Qualifications

• Must have global experience driving customer insights and business impact.
• Strong ability to translate data into actionable recommendations across a matrix organization.
• Excellent stakeholder management and change-management capabilities.

Responsibilities

• Own and evolve global customer‑centric processes and action planning.
• Translate feedback and data into prioritized improvement initiatives with measurable outcomes.
• Present insights to senior stakeholders and advocate for customer‑led decisions.

Skills

Customer data analytics

Stakeholder management

Storytelling

English communication

Education

Master’s or bachelor’s degree in business or related field

Tools

Qualtrics

Medallia

Salesforce

Dynamics

Power BI

Jira

Marketing Cloud

Job description

Metso is seeking a Customer Experience Development Manager to lead global processes that turn customer feedback and data into prioritised, measurable improvements. You will partner with stakeholders across functions to deepen understanding of customer needs and coach the organization to act on insights with impact.

Based in Espoo or Tampere, Finland, the role offers hybrid work, global collaboration, and extensive learning opportunities.