Global CX Development Manager

Metso Corporation; Espoo; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Occupational healthcare

Benefits plan

Hybrid work

Education assistance

Meal benefits

Job summary

Metso Corporation seeks a Manager, CX Development to lead global processes that translate customer feedback into measurable business improvements. You will collaborate across the organization to deepen understanding of customer needs, drive improvements, and coach teams to act on insights with impact.

The role reports to the Director, Customer Loyalty and is based in Espoo or Tampere, Finland, joining a CX team focused on measuring experience and driving data-led decisions across Metso.

Qualifications

• Master’s or bachelor’s degree in business or related field.
• Experience with customer survey tools and CRM systems.
• Strong written and spoken English skills.

Responsibilities

• Own and develop global processes for customer-centric decision-making and action planning.
• Translate customer feedback and business data into prioritized improvement initiatives with measurable outcomes.
• Act as a customer experience thought leader to align stakeholders on priorities.
• Present insights and recommendations to senior stakeholders.
• Promote customer-centric ways of working through storytelling and communication.
• Contribute to customer journey development by identifying pain points and opportunities to improve value.
• Support evolution of the customer experience measurement framework and AI-enabled practices.

Skills

Stakeholder management

Analytical thinking

Communication skills

Presentation skills

Education

Master’s or Bachelor’s degree in business or related field

Tools

Power BI

Jira

Salesforce

Dynamics

Marketing Cloud

Qualtrics

Medallia

Job description

Metso Corporation seeks a Manager, CX Development to lead global processes that translate customer feedback into measurable business improvements. You will collaborate across the organization to deepen understanding of customer needs, drive improvements, and coach teams to act on insights with impact.

The role reports to the Director, Customer Loyalty and is based in Espoo or Tampere, Finland, joining a CX team focused on measuring experience and driving data-led decisions across Metso.