Global Customer Support Leader for Autonomous Systems

Unikie; Helsinki; Remoto; EUR 120.000 - 180.000; Tempo integral

Resumo da vaga

Unikie Marshalling is seeking an experienced Head of Global Customer Support to build and lead our customer support capability as our autonomous driving solutions move from pilots into production operations. This leadership role focuses on shaping the global support function, people, processes and strategic partnerships to deliver reliable production support.

LOCATION: Flexible within Europe; TRAVEL: International travel required; You will recruit and lead an international team, define the

Qualificações

• Proven experience leading global customer support, service or technical operations.
• Demonstrated experience building and scaling teams across countries, cultures and time zones.

Responsabilidades

• Build and lead our global customer support organization.
• Recruit, develop and lead a high-performing international team.
• Define the global support operating model, responsibilities and escalation paths.
• Establish and manage strategic global support partnerships.
• Own support performance, SLAs and critical customer escalations.
• Develop scalable incident management, monitoring and service processes.
• Work closely with customers, engineering, deployment teams and partners to improve service quality.

Conhecimentos

Global leadership

Customer support

Stakeholder management

Recruiting & team building

Process design & optimization

Ferramentas

ITIL/ITSM

Descrição da vaga

Unikie Marshalling is seeking an experienced Head of Global Customer Support to build and lead our customer support capability as our autonomous driving solutions move from pilots into production operations. This leadership role focuses on shaping the global support function, people, processes and strategic partnerships to deliver reliable production support.

LOCATION: Flexible within Europe; TRAVEL: International travel required; You will recruit and lead an international team, define the