Global Customer Support Leader — Build, Scale & Partner

Unikie; Turku; Remote; EUR 130,000 - 180,000; Full time

Job summary

Unikie invites an experienced Head of Global Customer Support to design and lead a scalable international support organization for our autonomous driving and robotics solutions. You will define how we support customers globally, build processes, and shape a partner ecosystem with strategic vendors.

You will recruit and develop a high-performing team across Europe, own SLAs and incident handling, and collaborate with engineering, deployment and sales to continuously improve service quality while

Qualifications

• Proven experience leading global customer support, service or technical operations.
• Strong people leadership and line-management experience.
• Experience building and scaling teams across multiple countries/time zones.
• Strong customer, stakeholder and partner-management skills.

Responsibilities

• Build and lead our global customer support organization.
• Recruit, develop and lead a high-performing international team.
• Define the global support operating model, responsibilities and escalation paths.
• Establish and manage strategic global support partnerships.
• Own support performance, SLAs and critical customer escalations.
• Develop scalable incident management, monitoring and service processes.
• Work closely with customers, engineering, deployment teams and partners to continuously improve service quality.

Skills

Global leadership

People leadership

Team scaling

Cross-border collaboration

Stakeholder management

Job description

Unikie invites an experienced Head of Global Customer Support to design and lead a scalable international support organization for our autonomous driving and robotics solutions. You will define how we support customers globally, build processes, and shape a partner ecosystem with strategic vendors.

You will recruit and develop a high-performing team across Europe, own SLAs and incident handling, and collaborate with engineering, deployment and sales to continuously improve service quality while