Autonomous Vehicle Operations Lead

TSMG Holding; Helsinki; On-site; EUR 90,000 - 120,000; Full time

Job summary

TSMG Holding seeks an Autonomous Vehicle Operations Lead to oversee robotaxi fleets and depot activities across Europe. You will manage safety operators, technicians, and depot staff while coordinating with engineering, product, and fleet teams to ensure continuous readiness and high performance.

The role emphasizes leadership, safety, KPI-driven operations, and scalable deployment across new cities, with a focus on reliability and customer satisfaction in autonomous mobility services.

Qualifications

• 5+ years of experience in fleet operations or mobility services.
• Strong leadership and people management skills.
• Proven ability to manage 24/7 operations.
• Excellent communication and stakeholder management.
• Experience with KPI monitoring and operational reporting.
• Fluent English.

Responsibilities

• Lead daily autonomous vehicle and robotaxi fleet operations across depot locations.
• Ensure vehicles are ready for testing, deployment, and ride-hailing services.
• Monitor fleet utilization, availability, charging, and readiness.
• Coordinate dispatch and return activities to maximize efficiency.
• Minimize downtime through planning and coordination.
• Oversee robotaxi depot safety and efficiency.
• Coordinate Depot Specialists, Safety Operators, Senior Technicians, SDS Specialists.
• Ensure cleanliness, charging, inspections, maintenance prior to deployment.
• Support depot setup for new city launches and expansions.
• Recruit, onboard, train, and supervise staff.
• Create shift schedules for 24/7 operations.
• Conduct performance reviews and coaching.
• Promote safety culture and continuous improvement.
• Ensure procedures and safety standards are followed.
• Act as primary operational contact for internal and external stakeholders.
• Coordinate daily activities with engineering, product, and fleet teams.
• Prepare operational reports, KPI dashboards, performance summaries.
• Escalate risks and develop mitigation plans.
• Support customer visits, audits, reviews.
• Monitor KPIs like fleet availability, uptime, dispatch efficiency.
• Identify process improvements to reduce downtime.
• Develop and implement standard operating procedures.
• Maintain health and safety compliance.

Skills

Leadership & People Management

Safety & Compliance

Stakeholder Management

Operations Management

KPI Tracking

English Fluency

Job description

About The Role

We are looking for an Autonomous Vehicle Operations Lead (AVOS) to oversee the daily operations of autonomous vehicle (AV) and robotaxi fleets supporting testing programs, commercial autonomous ride-hailing services, and new city launches across Europe.

As the operational leader within the depot, you will coordinate Safety Operators, Depot Specialists, Senior Technicians, and SDS Specialists to ensure vehicles remain safe, operational, and deployment-ready. You will play a critical role in maintaining fleet availability, meeting operational KPIs, and supporting the successful launch and scaling of autonomous vehicle fleets.

This position is ideal for candidates with experience in fleet operations, mobility services, automotive operations, logistics, or transportation who enjoy leading teams in fast-paced, technology-driven environments.

Key Responsibilities

Fleet Operations Management

• Lead the daily operations of autonomous vehicle and robotaxi fleets across one or multiple depot locations
• Ensure vehicles are operationally ready to support testing, commercial deployment, and autonomous ride-hailing services
• Monitor fleet utilization, vehicle availability, charging schedules, and operational readiness
• Coordinate daily vehicle dispatch and return activities to maximize fleet efficiency
• Minimize vehicle downtime through effective operational planning and coordination

Depot Operations

• Oversee all activities within the robotaxi depot, ensuring safe, efficient, and organized operations
• Coordinate the work of Depot Specialists, Safety Operators, Senior Technicians, and SDS Specialists
• Ensure vehicles meet cleanliness, charging, inspection, and maintenance standards before deployment
• Support depot setup and operational readiness for new city launches and fleet expansion projects

Team Leadership

• Recruit, onboard, train, and supervise operational staff
• Create shift schedules supporting 24/7 fleet operations
• Conduct performance reviews and coaching sessions
• Promote a culture of safety, accountability, and continuous improvement
• Ensure all team members follow operational procedures and safety standards

Client & Stakeholder Management

• Act as the primary operational contact for internal and external stakeholders
• Coordinate daily activities with engineering, product, technical, and fleet management teams
• Prepare operational reports, KPI dashboards, and performance summaries
• Escalate operational risks and develop mitigation plans
• Support customer visits, audits, and operational reviews

Operational Excellence

• Monitor KPIs including fleet availability, vehicle uptime, dispatch efficiency, depot productivity, and operational quality
• Identify process improvement opportunities that reduce downtime and improve fleet performance
• Develop and implement standard operating procedures for autonomous vehicle operations
• Support continuous improvement initiatives during robotaxi fleet scaling and commercial deployment

Health, Safety & Compliance

• Ensure compliance with company policies, local regulations, and operational procedures
• Promote a strong safety culture across all operational teams
• Ensure incidents are properly investigated, documented, and resolved
• Maintain compliance with health & safety requirements for fleet and depot operations

Requirements

Essential

• Minimum 5 years of experience in fleet operations, automotive operations, transportation, logistics, mobility services, or similar operational environments
• Previous experience leading operational or technical teams
• Experience managing shift-based or 24/7 operations
• Strong leadership and people management skills
• Excellent organisational and planning abilities
• Experience monitoring KPIs and operational performance
• Strong communication and stakeholder management skills
• Fluent English

Preferred

• Experience supporting autonomous vehicles, robotaxi fleets, ADAS programs, or automotive testing
• Experience with electric vehicle (EV) fleet operations
• Previous experience launching new operational sites or depots
• Knowledge of fleet management systems and operational reporting tools
• Additional European languages are an advantage depending on project location

What We're Looking For

Successful AV Operations Leads combine operational excellence with strong leadership and a passion for emerging mobility technologies. You understand how to coordinate people, vehicles, depots, and processes while maintaining the highest standards of safety, efficiency, and customer satisfaction. You thrive in dynamic environments and enjoy solving operational challenges as autonomous vehicle fleets expand into new cities and markets. Whether supporting pilot programs or fully commercial robotaxi operations, you will play a key role in ensuring every vehicle, every shift, and every team member contributes to a safe and reliable autonomous mobility service.

What We Offer

• Opportunity to lead large-scale autonomous vehicle and robotaxi fleet operations across Europe
• Exposure to cutting-edge self-driving vehicle technologies and commercial autonomous ride-hailing services
• Leadership role supporting new city launches, depot setup, and fleet expansion
• Work alongside engineering, product, and operations teams shaping the future of autonomous transportation
• Long-term career development within fleet management, autonomous mobility, and robotaxi operations
• International projects supporting some of the world's leading autonomous vehicle programs
• Comprehensive onboarding and continuous professional development

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.