Finnish-speaking Customer Service Agent - Mercedes Team in Crete (Relocation)

Next Job Abroad; Tampere; Presencial; EUR 28 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Competitive salary

Two extra salaries per year

Healthcare benefits

Full training

Growth opportunities

Social events

Greek language courses

Great workplace environment

Great Place to Work certified

Resumo da oferta

Mercedes-Benz in Greece is hiring Finnish-speaking Customer Experts to act as the primary contact for customer requests, representing a world-renowned automaker. You will handle calls, emails, and chats to provide a seamless service, answer product questions, and offer expert guidance on car-related matters.

With a focus on resolving issues quickly and leaving customers satisfied, you will contribute to a positive experience while enjoying time in Greece and joining a multinational team that

Qualificações

• Finnish-speaking candidate with strong English communication.
• Minimum 6 months customer support experience preferred.
• Excellent communication and ownership mindset; proactive problem solving.

Responsabilidades

• Be the primary point of contact for customer requests, representing Mercedes-Benz.
• Use calls, emails, and chats to provide a seamless customer experience.
• Respond to inquiries with expert advice on products and services.
• Resolve issues promptly and professionally to ensure customer satisfaction.
• Turn every customer into a happy customer and enjoy working in Greece.

Conhecimentos

Finnish fluency

Good English

Customer support

Strong communication

Problem solving

Ownership mindset

Tech savvy

Positive attitude

Descrição da oferta de emprego

If you are an avid auto enthusiast, join our client's exciting Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands.
We are looking for Finnish-speaking talents to join our client in Greece - who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.
Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Main responsibilities:

• Be the primary point of contact for customer requests, representing one of the world's most esteemed car brands
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters
• Resolve issues as they arise - addressing customers' concerns in a professional and timely manner
• Turn every customer into a happy customer!
• Enjoy your time in Greece

Requirements

• Fluency in Finnish
• Very good use of English - both in written and spoken language
• A profound passion for cars is a big plus
• Work experience as a customer support/customer care representative for at least 6 months will be preferred
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

Benefits

• Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all.