Finnish-speaking Customer Service Agent - Mercedes Team in Crete (Relocation)

Next Job Abroad; Espoo; On-site; EUR 22,000 - 31,000; Full time

Benefits offered by this job

Relocation support to Greece

Flight tickets covered

Hotel accommodation

House hunting assistance

Full training by certified instructors

Career growth opportunities

Healthcare benefits

Greek language courses (online)

Job summary

Mercedes-Benz is seeking Finnish-speaking Customer Experts to join our team in Greece. You will be the primary contact for customer requests, representing one of the world’s most esteemed car brands, and you’ll use calls, emails, and chats to ensure a seamless experience.

This role offers relocation assistance and a chance to grow professionally while building your network and CV with notable work experience in a multinational setting.

Qualifications

• Finnish language fluency required.
• Excellent English, written and spoken.
• At least 6 months customer support experience preferred.
• Strong communication and proactive problem‑solving mindset.

Responsibilities

• Be the primary contact for customer requests for Mercedes‑Benz.
• Handle calls, emails, and chats to deliver a seamless service.
• Provide expert advice on products and services.
• Resolve issues professionally and promptly.
• Turn every interaction into a happy customer.
• Represent Mercedes-Benz and support relocation to Greece.

Skills

Finnish fluency

English proficiency

Customer support experience

Communication skills

Problem solving

Tech savviness

Positive attitude

Passion for cars

Job description

If you are an avid auto enthusiast, join our client's exciting Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands.

We are looking for Finnish-speaking talents to join our client in Greece - who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Main responsibilities:

• Be the primary point of contact for customer requests, representing one of the world's most esteemed car brands
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters
• Resolve issues as they arise - addressing customers' concerns in a professional and timely manner
• Turn every customer into a happy customer!
• Enjoy your time in Greece

Requirements

• Fluency in Finnish
• Very good use of English - both in written and spoken language
• A profound passion for cars is a big plus
• Work experience as a customer support/customer care representative for at least 6 months will be preferred
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

Benefits

• Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all.