Finnish-speaking Customer Service Agent - Mercedes Team in Crete (Relocation)

Next Job Abroad; Oulu; Hybrid; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Relocation support

Flight & hotel

Health benefits

Training program

Growth opportunities

Team events

Greek language courses

Great work environment

Equal opportunities

Job summary

Mercedes-Benz is seeking Finnish-speaking Customer Experts to join our client in Greece. You will be the primary contact for Finnish customers, handling inquiries via phone, email, and chat to deliver an outstanding experience.

A passion for cars and solid communication skills will help you resolve issues professionally and foster loyalty. Relocation to Greece is supported, with a competitive monthly salary and additional benefits.

Qualifications

• Fluency in Finnish.
• Excellent English proficiency in writing and speaking.
• A genuine passion for cars is a plus.
• Work experience in customer support for at least 6 months preferred.
• Highly developed communication skills.
• Problem-solving mentality and ownership.
• Tech savviness with learning agility.
• Positive attitude.

Responsibilities

• Be the primary point of contact for customer requests, representing Mercedes-Benz.
• Utilize phone calls, e-mails and chats to provide a seamless customer experience.
• Respond to inquiries about products and services, offering expert car-related advice.
• Resolve issues in a professional and timely manner.
• Turn every customer into a happy customer!
• Enjoy your time in Greece.

Skills

Finnish fluency

English proficiency

Excellent communication

Customer support

Ownership mindset

Tech savviness

Positive attitude

Car passion

Job description

If you are an avid auto enthusiast, join our client's exciting Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands.
We are looking for Finnish-speaking talents to join our client in Greece - who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.
Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Main responsibilities:

• Be the primary point of contact for customer requests, representing one of the world's most esteemed car brands
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters
• Resolve issues as they arise - addressing customers' concerns in a professional and timely manner
• Turn every customer into a happy customer!
• Enjoy your time in Greece

Requirements

• Fluency in Finnish
• Very good use of English - both in written and spoken language
• A profound passion for cars is a big plus
• Work experience as a customer support/customer care representative for at least 6 months will be preferred
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

Benefits

• Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all.