Fashion Retail Advisor — Elevate the Customer Experience

H&M; Kokkola; On-site; EUR 18,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Three seasonal work clothing benefits

Sports & culture benefit

HIP incentive program

Job summary

H&M in Kokkola is seeking a Sales Advisor to welcome customers, guide them through the store, and help them find what they need while showcasing our fashion. You will work with the team to deliver exceptional service and keep the sales floor inviting and well-stocked.

Fluency in Finnish and a passion for fashion are essential, as you help customers express their individuality and enjoy a positive in-store experience every day.

Qualifications

• Experience in customer service within fashion, retail, or similar fields.
• Ability to provide excellent customer experience in Finnish.
• Enthusiasm for fashion and driving a positive in-store experience.
• Thrives in collaborative and dynamic environments.
• Strong communication, creativity, and willingness to learn store technology.

Responsibilities

• Share fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

Skills

Customer service

Finnish language

Job description

H&M in Kokkola is seeking a Sales Advisor to welcome customers, guide them through the store, and help them find what they need while showcasing our fashion. You will work with the team to deliver exceptional service and keep the sales floor inviting and well-stocked.

Fluency in Finnish and a passion for fashion are essential, as you help customers express their individuality and enjoy a positive in-store experience every day.