Dynamics ERP IT Service Manager - Automation & AI

Nordec Group; Helsinki; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

International environment

Exposure to automation and AI-enabled​

Job summary

Nordec Group seeks an experienced IT Service & Development Manager to lead the Microsoft Dynamics ERP environment and related business applications. The role is flexible within Nordec's operating countries and requires strong leadership and cross-functional collaboration.

You will drive service quality, manage external vendors, and identify automation opportunities to optimise business processes across Nordic and Central/Eastern Europe operations.

Qualifications

• 5+ years of experience in IT service management, ERP management, application management, or related leadership roles.
• Experience with Microsoft Dynamics ERP solutions
• Experience working with external vendors and service providers
• Knowledge of IT service management principles and change management practices
• Relevant degree in Information Technology, Computer Science, Business Information Systems or a related field

Responsibilities

• Leading and owning the support, maintenance, development and organisation change management of Nordec's Microsoft Dynamics ERP environment and ensuring effective issue resolution together with internal and external stakeholders
• Driving service quality, process development and continuous improvement initiatives
• Collaborating with business stakeholders to identify requirements and translate them into effective technical solutions
• Managing relationships and service quality with external vendors, implementation partners and service providers
• Identifying opportunities to utilise automation and AI solutions to improve business processes and efficiency

Skills

IT service management

ERP management

Vendor management

Leadership

Stakeholder management

English fluency

Education

Degree in Information Technology

Tools

Microsoft Dynamics ERP

Job description

Nordec Group seeks an experienced IT Service & Development Manager to lead the Microsoft Dynamics ERP environment and related business applications. The role is flexible within Nordec's operating countries and requires strong leadership and cross-functional collaboration.

You will drive service quality, manage external vendors, and identify automation opportunities to optimise business processes across Nordic and Central/Eastern Europe operations.