IT Operations Lead - Incidents, Deployments & Problem Management

Nordea Bank Norge ASA; Helsinki; On-site; EUR 55,000 - 85,000; Full time

Job summary

Nordea Finance IT Ops is seeking an IT Operations Specialist to join our Helsinki-based team. You’ll help solve incidents, manage deployments and contribute to problem management while supporting nearly 200 applications across five legal entities.

You’ll collaborate with colleagues across the Nordics and our delivery center in India. You’ll coordinate productions issues and changes, handle ad hoc service requests, and work with developers, hardware and infrastructure engineers.

Qualifications

• Strong incident and problem management experience.
• Experience coordinating deployments and change tickets.
• Ability to work with cross-functional teams across countries.
• Proactive mindset and willingness to learn.
• Experience with ITIL processes and service management.

Responsibilities

• Handling and coordinating productions issues – solving incidents and problems tickets.
• Handling and coordinate production deployments – executing changes tickets.
• Handling and coordination ad hoc requests from various stakeholders – service requests.
• Collaborating with developers and hardware/infrastructure engineers.
• Provide technical expertise on complex issues and guide team members in solving problems.
• Communicating with external vendors and internal service provider units.

Skills

Cobol

OpenVMS operating system

OpenVMS DCL

OpenVMS CMS

VMS RMS system

Datatrieve

TDMS

TCP/IP based messages

ITIL framework

Tools

OpenVMS

Job description

Nordea Finance IT Ops is seeking an IT Operations Specialist to join our Helsinki-based team. You’ll help solve incidents, manage deployments and contribute to problem management while supporting nearly 200 applications across five legal entities.

You’ll collaborate with colleagues across the Nordics and our delivery center in India. You’ll coordinate productions issues and changes, handle ad hoc service requests, and work with developers, hardware and infrastructure engineers.