AI-Powered Dynamics 365 CE Architect

Accenture PLC; Helsinki; On-site; EUR 90,000 - 130,000; Full time

Job summary

Accenture PLC in Europe is seeking an experienced Dynamics 365 CE Solution Architect to design and deliver modern AI-powered customer engagement solutions. You will lead end-to-end architecture, oversee integration with CRM/ERP back-ends, and bring Copilot Studio, Power Platform, Azure and M365 into the design.

Your role combines client engagement, solution design, project leadership and change management, coordinating onshore/nearshore/offshore teams while fostering strong client relationships

Qualifications

• Extensive expertise in Microsoft AI Business Solutions, particularly Dynamics 365 Customer Engagement and architectural design.
• Strong command of the Power Platform (Power Automate, Power Apps, Dataverse) and integration patterns.
• Knowledge and experience in requirements engineering, ideally in an agile environment.
• Strong understanding of business process analysis and design in the service and customer engagement domains.
• Structured and methodical approach to developing functional and technical solutions.
• Experience leading and motivating cross-functional teams, including daily on-the-job coaching.
• Building and maintaining positive client relationships, understanding their business and strategic needs, and providing tailored quality solutions.
• Excellent communication skills in English, and preferably Dutch or French.

Responsibilities

• Lead discussions with customer stakeholders through to the successful definition and delivery of the solution.
• Design end-to-end Dynamics 365 solutions and integrate CRM/ERP back-ends and third-party systems.
• Bring AI into the design where it earns its place: Copilot agent assist, conversation summarisation, autonomous agents, sentiment and analytics.
• Own the solution implementation and act as the interface between the client and development teams (onshore/nearshore/offshore).
• Lead project teams in designing future-proof, scalable solutions.
• Guide clients and internal teams through change processes to ensure smooth adoption and long-term success.

Skills

Dynamics 365 CE

Architectural design

Power Platform

AI integration

Requirements engineering

Project leadership

Stakeholder communication

Agile

Tools

Copilot Studio

Power Automate

Power Apps

Dataverse

Azure

CRM integration

Job description

Accenture PLC in Europe is seeking an experienced Dynamics 365 CE Solution Architect to design and deliver modern AI-powered customer engagement solutions. You will lead end-to-end architecture, oversee integration with CRM/ERP back-ends, and bring Copilot Studio, Power Platform, Azure and M365 into the design.

Your role combines client engagement, solution design, project leadership and change management, coordinating onshore/nearshore/offshore teams while fostering strong client relationships