Customer Solution Engineer

Academic Work; Hyvinkää; In loco; EUR 48.000 - 60.000; Tempo pieno

Descrizione del lavoro

Academic Work is seeking a Customer Solution Engineer to bridge customers and the engineering team on global marine projects. You’ll transform customer needs into technical specifications for non-standard vessels, coordinating between sales, engineering, and shipyards.

You’ll work on end-to-end project coverage from early engagement to delivery, ensuring compliance with marine standards and safety while supporting the sales process with technical and cost-focused input.

Competenze

• Requires degree in Electrical or Automation Engineering.
• Fluent English skills, written and spoken.
• Experience with CAD tools such as AutoCAD or Vertex.
• Willingness to travel occasionally within Europe, visiting shipyards.
• Strong proactive attitude and excellent communication and prioritization skills.
• Understanding and interest in modern digital solutions.

Mansioni

• Translate customer needs into optimal technical specifications and solutions.
• Participate in customer meetings and provide technical and cost-related support to sales.
• Create detailed specifications for non-standard marine projects.
• Coordinate engineering schedules and delivery timelines between the supply line and the customer.
• Ensure proposed technical solutions comply with marine codes, regulations, and safety standards.
• Analyze change requirements during project delivery and propose updated solution plans.
• Conduct occasional site visits to shipyards and vessels for hands‑on technical coordination.
• Conduct site surveys onboard ships for modernization projects.

Conoscenze

Fluent English

CAD tools

Travel occasionally

Proactive attitude

Communication skills

Digital solutions

Formazione

Electrical or Automation Engineering degree

Strumenti

AutoCAD

Vertex

Descrizione del lavoro

Join a close-knit, highly successful marine team where you get to work on exciting global cruise and ferry projects, combining technical expertise with customer collaboration in a role that offers the full scope of a small business environment.

About the role

In this role, you will act as a key technical bridge between the customers and the engineering team. You will combine your electrical engineering knowledge with a customer-oriented mindset to solve technical challenges. You will work closely with the sales team to ensure that customized marine solutions meet all technical, cost, and safety requirements.

You are offered

You will join a supportive, tight-knit team with a great sense of humor and highly experienced mentors. This role offers a unique opportunity to see the entire project lifecycle—from sales to delivery—while working on fascinating global marine projects.

As a Customer Solution Engineer, you will provide technical expertise to the sales team, understand customer needs, and transform them into optimal engineering solutions for marine vessels. Your focus will be on non-standard projects, managing the technical content from the early engagement phase through delivery.

• Translate customer needs into optimal technical specifications and solutions
• Participate in customer meetings and provide technical and cost-related support to sales
• Create detailed specifications for non-standard marine projects
• Coordinate engineering schedules and delivery timelines between the supply line and the customer
• Ensure proposed technical solutions comply with marine codes, regulations, and safety standards
• Analyze change requirements during project delivery and propose updated solution plans
• Conduct occasional site visits to shipyards and vessels for hands‑on technical coordination
• Conduct site surveys onboard ships for modernization projects

We are looking for

• Degree in Electrical or Automation Engineering
• Fluent English skills, both written and spoken
• Experience using CAD tools such as AutoCAD or Vertex
• Willingness to travel occasionally within Europe and visit shipyard sites
• Strong proactive attitude and excellent communication and prioritization skills
• Understanding of and interest in modern digital solutions

It is meritorious if you have

• Experience working in the marine, shipyard, or maritime industry
• Knowledge of SAP systems
• Familiarity with French, Italian, or Mandarin Chinese