Customer Service Advisor

Manpower; Tampere; On-site; EUR 29,000 - 42,000; Full time

Job summary

Nordea, the Nordic region's largest bank, is hiring for a personal banking role in Tampere. This position focuses on customer interactions and delivering service over the phone, with onboarding provided by experienced Nordea service professionals.

The role is goal-oriented and fast-paced, offering growth opportunities across financial services. Employment starts through Manpower for at least six months, with hours 7:45–20:15, Mon-Fri, and a fixed monthly salary under the financial sector

Qualifications

• Excellent communication skills
• Willingness to learn about financial services
• Ability to work in a fast-paced environment
• Finnish and English language proficiency
• Swedish is a plus

Responsibilities

• Handle customer interactions by phone and deliver banking services
• Support onboarding by experienced Nordea service professionals
• Maintain composure under pressure and switch between tasks
• Grow professionally with multiple career paths within Nordea
• Work hours include 7:45–20:15, Mon-Fri with occasional Sunday shifts

Skills

Communication skills

Willingness to learn

Fast-paced environment

Finnish & English

Swedish is a plus

Job description

Nordea is the Nordic region's largest bank, offering comprehensive banking services and serving customers digitally anytime, anywhere. We are looking for individuals to join Nordea's friendly personal banking team in Tampere as the first step in a career in financial services. This role focuses on customer interactions and successful service delivery across banking services via phone. Onboarding is provided by experienced Nordea service professionals. The role is goal-oriented and fast-paced, requiring flexibility to switch between tasks and maintain composure under pressure. You will have opportunities to grow professionally and many career paths within Nordea. Employment starts through Manpower for at least six months. Hours are 7:45-20:15, Mon-Fri, with occasional Sunday shifts, and a fixed monthly salary according to the financial sector collective agreement. background checks and potential prior delinquencies may apply. Contact: Delivery Manager Oona Criado, [e-mail].

• Excellent communication skills
• Willingness to learn about financial services
• Ability to work in a fast-paced environment
• Finnish and English language proficiency
• Swedish is a plus