Customer Negotiator

Persona Henkilöstöratkaisut Oy; Helsinki; On-site; EUR 1,637,000 - 1,756,000; Full time

Benefits offered by this job

Lounge

Swimming pool

Job summary

SJMK, a Finnish company, seeks a Customer Negotiator to call consumer customers by phone and help them recycle precious metals easily and securely. The role focuses on delivering positive customer experiences and develops sales and negotiation skills.

The office is in Pasila with good transport links, and flexible hours from 25 to 37.5 per week, suitable for full-time or part-time work and students. Requirements include a positive attitude, willingness to learn, sales orientation, and fluency in

Qualifications

• Fluent Finnish language skills required.
• Experience in customer service or sales is valued.
• Strong communication and negotiation abilities.

Responsibilities

• Call consumer customers by phone to assist with recycling metals.
• Provide friendly, secure customer service and build positive experiences.

Skills

Finnish fluency

Customer service

Sales experience

Job description

SJMK is a Finnish company that operates internationally in the recycling of precious metals in Finland, Sweden, Spain and the UK. The company has recycled precious metals since 2011 and is the largest buyer of gold and jewelry in Finland, with over 500,000 satisfied customers. At SJMK you work at the heart of circular economy and contribute to a more responsible future. The company combines expertise, responsible service processes and meaningful work where every contribution helps reuse valuable materials.

Do you want to improve your sales and negotiation skills? As a Customer Negotiator you will call consumer customers by phone and help them recycle precious metals easily and securely. Each call creates positive customer experiences. If you are customer-service oriented, proactive and enjoy interacting with people, this might be the job for you.

Why SJMK? We offer thorough onboarding and ongoing coaching to develop your sales and customer service skills and help you build your career. We also run popular and friendly sales competitions to energize the team. Our office is in Pasila with good transport links, and the facilities include a lounge and a swimming pool for easy relaxation after a workday. Our work community is relaxed, close-knit and supportive.

Salary range: 11.88-12.75 €/h plus commission. Work is primarily weekdays 9-17 with hours negotiable between 25-37.5 per week, so can be full-time or part-time. The job is also suitable for students with flexible part-time options.

What we expect: a positive and open attitude, desire to learn and grow in sales and fluency in Finnish. Prior experience in customer service or sales is valued.

Join us in building an environmentally friendly and responsible future.