CRM & Order Fulfillment Specialist

Magicad-Group-Oy; Turku; Hybrid; EUR 32,000 - 48,000; Full time

Job summary

MagiCAD Group is seeking a Delivery Specialist to strengthen our Customer Operations team in Turku, Finland. You will process orders from our global direct sales force and resellers, ensuring accurate license delivery and smooth data flow into invoicing.

You will support CRM opportunity creation, assist direct sales and resellers with order placement, and maintain data quality across CRM and invoicing pipelines. Hybrid work model offered.

Qualifications

• Strong general computer skills.
• Proactive, service-oriented mindset.
• Excellent English communication, both written and spoken.
• Ability to follow defined processes with high attention to detail.
• Tolerance for recurring and routine tasks.

Responsibilities

• Process orders from direct sales and resellers with high service levels.
• Create CRM opportunities and handle delivery-related inquiries.
• Review order quality and record orders from selected resellers.
• Create and deliver software licenses.
• Ensure orders progress into invoicing and place purchase orders to partners.
• Contribute to CRM data maintenance and data quality activities.

Skills

Fluency in English

Communication skills

Proactive mindset

Process compliance

Attention to detail

Tolerance for routine tasks

Tools

Microsoft Dynamics 365

CRM data stewardship

Job description

MagiCAD Group is seeking a Delivery Specialist to strengthen our Customer Operations team in Turku, Finland. You will process orders from our global direct sales force and resellers, ensuring accurate license delivery and smooth data flow into invoicing.

You will support CRM opportunity creation, assist direct sales and resellers with order placement, and maintain data quality across CRM and invoicing pipelines. Hybrid work model offered.