AI Implementation & Customer Success Lead

Qaicu; Lahti; On-site; EUR 55,000 - 75,000; Full time

Job description

We're Hiring

Customer Success & Implementation Manager Help businesses turn Enterprise AI into real business value.

At Qaicu, we're building the future of Enterprise AI.

Qaicu is an AI-ready semantic data platform that enables companies to securely connect their business data, systems, and knowledge to AI. By bringing business context together, Qaicu helps organizations understand their operations, uncover insights, and make smarter decisions using their own data. But technology alone doesn't create value. Real value comes when people start using it. That's where you come in.

The Role

We're looking for a Customer Success & Implementation Manager to help our customers successfully implement, adopt, and get the most out of Qaicu.

You will take ownership of customer implementation projects, working closely with customers to understand their business, identify valuable use cases, and ensure Qaicu becomes a meaningful part of their everyday operations.

This is a hands-on, customer-facing role combining project management, business consulting, technology, and change management.

Your ultimate responsibility is not just delivering successful implementations. It's making sure our customers achieve real, measurable business outcomes.

What You'll Do

• Lead customer implementations: Own and coordinate implementation projects from kickoff to go-live and adoption
• Understand customer needs: Work with business stakeholders to understand their processes, challenges, data landscape, and objectives
• Identify valuable use cases: Help customers recognize where AI can deliver the greatest business impact
• Coordinate technical readiness: Collaborate with customers and Qaicu's technical team to ensure the required data, integrations, and access are in place
• Drive adoption: Train, guide, and support users, helping them integrate Qaicu into their daily workflows.
• Deliver measurable value: Define success criteria, follow up on adoption, and help customers demonstrate the business value of Qaicu.
• Build lasting relationships: Act as a trusted advisor, helping customers continuously discover new opportunities to benefit from Enterprise AI.

What we are looking for

We're looking for someone who enjoys working with customers, understands business, and gets things done.

Ideally, you bring:

• Experience in Customer Success, SaaS implementations, IT consulting, project management, or a similar customer-facing role.
• Strong project management and organizational skills, with the ability to manage multiple customer projects.
• A solid understanding of business processes and how organizations use data and technology.
• The ability to communicate effectively with both business and technical stakeholders.
• A proactive, structured, and solution-oriented approach to problem-solving.
• Excellent communication, presentation, and customer engagement skills.
• Genuine curiosity about AI, data, and how technology can transform businesses.
• Professional fluency in Finnish and English.

You don't need to be an AI expert. What's more important is your ability to understand customers, connect business needs with technology, and help people succeed. Experience with enterprise software, integrations, business systems, or change management is an advantage.

Interested?

If you enjoy working with people, solving business challenges, and turning technology into real-world results, we'd love to hear from you.