AI-Enabled Customer Success Associate (Early Hire)

Zero; Helsinki; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Equity

On-site office in Helsinki

Job summary

Zero in Helsinki is an early-stage, AI-native startup building a lean customer team. You’ll be in the room with the founding team, owning the customer journey from onboarding to adoption and helping shape a cutting-edge support experience.

No years of experience are required; recent grads and early-career operators are encouraged to apply. You’ll learn fast, collaborate across teams, and see clear growth into sales or product as we scale.

Qualifications

• Recent graduates or early-career operators welcome; no long years of experience required.
• Ability to learn quickly and adapt to a high-autonomy startup environment.
• Comfortable communicating with customers and stakeholders to voice feedback.

Responsibilities

• Own the customer experience end to end for your accounts: onboarding, support, adoption.
• Serve as the human in the loop of an AI-native support system and help improve it.

Skills

Startup mindset

Problem solving

AI-native attitude

Systems thinking

Customer service experience

Tools

Terminal

APIs

Git

Job description

Zero in Helsinki is an early-stage, AI-native startup building a lean customer team. You’ll be in the room with the founding team, owning the customer journey from onboarding to adoption and helping shape a cutting-edge support experience.

No years of experience are required; recent grads and early-career operators are encouraged to apply. You’ll learn fast, collaborate across teams, and see clear growth into sales or product as we scale.