AI-Driven Service Designer (Hybrid)

Service Design Jobs; Helsinki; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Remote work option

Office in Helsinki

Office in Turku

Job summary

Digitalist Group Plc's Digitalist Experience (DEX) in Helsinki offers a hybrid, full-time role for a senior service designer. Fluent Finnish and fluent English are required, Swedish is a strong plus, and the team operates mainly in English while serving Finnish clients.

You will plan interviews, map current services, design AI-enabled workflows, and help clients harness AI while keeping the people at the center. The office is in Helsinki with a Turku office and remote options.

Qualifications

• Several years of service design work with clients, from research to delivery.
• Process mapping alongside customer journeys and service blueprints.
• AI as a daily working tool with examples of the time saved.
• Confidence facilitating a room of specialists and managers.

Responsibilities

• Plan and run interviews, workshops and co-creation with client teams.
• Map how a service or process runs today and design how it should run, including where AI helps and where it does not.
• Use AI for synthesis, mapping and drafting, so that more of your time goes to the client’s people.
• Design workflows around new AI tools and test them with users, so the tools get used.

Skills

Service design

Process mapping

Facilitation

AI-enabled design

Job description

Digitalist Group Plc's Digitalist Experience (DEX) in Helsinki offers a hybrid, full-time role for a senior service designer. Fluent Finnish and fluent English are required, Swedish is a strong plus, and the team operates mainly in English while serving Finnish clients.

You will plan interviews, map current services, design AI-enabled workflows, and help clients harness AI while keeping the people at the center. The office is in Helsinki with a Turku office and remote options.