Administration Coordinator (Chinese Speaking)

Nordic Unique Travels Oy; Rovaniemi; On-site; EUR 17,000 - 25,000; Part time

Job summary

Nordic Unique Travels Oy seeks an Administration Coordinator fluent in Chinese to support our Rovaniemi office. The role handles customer inquiries, reservations, and social media interactions in Chinese, with duties across office tasks and occasional guide assistance.

Part-time, Oct–Apr, with potential extension. Requirements include native Chinese, strong English, 2–3 years in customer service, and proficiency in MS Office.

Qualifications

• Native level Chinese and fluent English required.
• 2–3 years of customer service experience preferred.
• Proficiency with MS Office; university degree preferable.

Responsibilities

• Provide customer care in Chinese and respond to reviews.
• Manage reservations and correspondence in Chinese.
• Maintain 3rd party sites (TripAdvisor, Google) in Chinese.
• Handle social media comments in Chinese.
• Assist guides when needed and support general office tasks.
• Prioritize multiple projects in a fast-paced environment.

Skills

Chinese language

English language

Customer service

Multitasking

Organizational skills

Education

Bachelor's degree in related field

Tools

Bokun

Notion

Google Workspace

Meta Business Suite

Job description

Administration Coordinator (Chinese Speaking)

Nordic Unique Travels is one of the main travel companies located in Rovaniemi, Finland. We specialize in tours in Lapland – in Finland, North Norway, and Sweden. At the moment we have more than 100 tours and holiday packages in the Arctic Circle. Lapland is a great winter destination offering unforgettable experiences. Because of its nature, northern lights, winter activities, unique cuisine and accommodation and of course Santa Claus, it is very popular among customers from all around the world.

We are one of the main tourism companies in Lapland, also with many tours around Scandinavia. We are looking for administration coordinators (Native level Chinese speakers) to join our team in Rovaniemi office.

• 1-2 ppl
• Duration of the agreement: October to April, with possibility to prolong the contract.
• Part-time position

*The collaborator we want to make part of our team must have:

• Excellent command for English and native level Chinese;
• Preferably 2-3 years of experience in customer service;
• Proficiency with MS Office;
• Bachelor (or higher) associated with the area is preferable.
• Experience with Bokun, Notion, Google Workspace, and Meta Business Suite will be considered a plus.

*Requirements:

• Proven experience as administrative coordinator or similar role;
• Must be organized, detail oriented, and able to prioritize work on multiple projects simultaneously;
• Experience working in a fast-paced environment;
• Positive attitude in all situations.

*Basic Duties and Responsibilities:

• Customer care
• Respond to comments/reviews on social media platforms in Chinese
• Maintain 3rd party websites such as TripAdvisor and Google in Chinese
• Reply incoming mails / Proceed reservations in Chinese
• Other office works may be assigned as required
• Guides’ Assistant when needed

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