Comercial Ventas jobs in United States

Job Title: Customer Service Sales Representative (Swedish - Speaking) – On Site – High Tech Industry

• Mostly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Fast and effective reply to inbound queries
• Make outbound calls when necessary to solve issues with customers and different internal business units
• Create quote and follow up with cross selling / up selling and a proactive and service attitude
• Ensure personal knowledge of the Store portfolio and Post sales processes
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach

• Are bilingual or proficient in Swedish and fluent in English
• Have minimum of 1 year relevant experience
• Have strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are customer driven and motivated to work in sales
• Are achievement and target oriented
• Have IT knowledge and technical understanding
• Have strong personal interest & curiosity in IT products and applications
• Can listen to customers effectively
• Can conduct effective qualification to ensure a comprehensive understanding of customer needs
• Have exceptional customer facing and customer care skills

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. We significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours /week contract: Monday - Friday 09.00 - 18.00
• Salary 19.400 euros gross/year + up to 2.000 euros gross/year in bonus + private medical insurance
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Concentrix is an equal opportunity employer. We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, Swedish (Required)

Time Type: Full time

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