Zone IT Manager

Eurofins Villapharma Research; Donostia/San Sebastián; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an IT leader to drive transformation and enhance service delivery across multiple regions. This role involves defining IT strategies, managing a diverse team, and ensuring compliance with standards while fostering relationships with key business leaders. The ideal candidate will have a strong background in IT project management, proven leadership skills, and the ability to navigate complex environments. Join this forward-thinking organization to make a significant impact in a dynamic and collaborative setting.

Formación

• 5+ years in IT project/program management, preferably in industrial environments.
• Proven leadership in managing international teams and multiple reporting lines.

Responsabilidades

• Define IT strategy for the zone; manage annual IT budget.
• Lead IT transformation and ensure compliance with IT standards.

Conocimientos

IT Project Management

Leadership

Communication Skills

Data Analysis

Risk Management

Educación

Master’s Degree in Computer Science

MBA

Herramientas

ServiceNow

Descripción del empleo

Partner

Partner with the business in a true “IT as a Service” environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone.

Together with the Regional IT Infra Director, responsible to provide (build & run) IT Infra services to all ELEs in your Zone.

Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone.

Install IT governance processes (IT Service Management) for your Zone.

KEY ACCOUNTABILITIES :

• Engage with IT Director to define the IT strategy for the zone; manage the annual IT budget; support the Zone Business Leader with enrolling of new companies.
• Implement a true “IT as a Service” Model for IT Infra services; act as “Managed IT Service Provider” to internal IT customers; build a network & foster relationships with key business leaders.
• Monitor and report on IT service quality and customer satisfaction against KPIs and SLAs.
• Build and manage your IT team across multiple countries; cooperate with Regional IT teams; ensure consistency, collaboration, and share best practices across ELEs.
• Develop a portfolio of IT Business Services aligned with business needs; plan and manage the Zone IT team to meet SLAs.

IT Infra & Security

• Define IT Infrastructure Strategy with Zone Business Leader & Regional IT Infra Director.
• Steer daily operations of your Zone IT Infra team; ensure services are delivered within scope, time, and budget.
• Manage the transformation of legacy infrastructure into a segregated landscape.
• Ensure compliance with Group/Regional IT standards; monitor and audit IT Infra & Security postures.

IT Solutions

• Define IT Solutions Strategy with Zone Business Leader.
• Lead the IT Solutions team to provide high-quality services; ensure standards are followed.
• Support IT Solutions projects and manage costs; drive transformation to re-architect IT Infrastructure and Solutions.

REQUIRED PROFILE

• Master’s Degree in Computer Science or related; MBA is a plus.
• Certifications: ITIL (PMP & ITIL Foundations mandatory), PMI, Scrum, COBIT, TOGAF are desirable.
• Lean methodology knowledge is a plus.

Experience

• At least 5 years in a similar role; 5-10 years in IT project/program management, preferably in industrial or laboratory environments.
• Proven leadership in managing international teams and multiple reporting lines.
• Expertise in product strategy, risk management, IT Service Management, and enterprise architecture.
• Experience with IT Service Management practices, especially in regulated environments.
• Strong financial, organizational, and communication skills; fluent in English.

Technical Skills

• Knowledge of BPMN, UML, Scrum, CMMi, GxP, GDPR.
• Experience with IT Service Management Systems like ServiceNow.
• Data analysis skills for executive reporting; knowledge of COBIT and ITIL certifications are advantageous.