[ZC011] - Sales Associate

Versace; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Una prestigiosa marca de lujo busca un Sales Associate que maximice las oportunidades de ventas y construya relaciones sólidas con los clientes. El candidato ideal tendrá experiencia en retail y habilidades excepcionales de comunicación, asegurando la mejor experiencia para el cliente. En un entorno dinámico, será fundamental para cumplir los objetivos de la tienda y mantener los estándares de presentación de producto.

Formación

• 2-3 años de experiencia en retail, preferencia en lujo.
• Habilidades de construcción de relaciones y comunicación verbal efectivas.
• Personalidad positiva y enérgica adecuada para un entorno de trabajo acelerado.

Responsabilidades

• Construir relaciones con los clientes y maximizar oportunidades de venta.
• Gestionar quejas de clientes y mantener altos estándares de servicio.
• Mantener la presentación de la tienda y estándares de merchandising visual.

Conocimientos

Habilidades de comunicación

Trabajo en equipo

Resolución de problemas

Relaciones interpersonales

Conciencia del mercado

Descripción del empleo

La Roca del Vallés

Job Title: Sales Associate

Position reports to: Store Manager

Job purpose: Build relationships with customers and maximize sales opportunities while maintaining store image, product presentation, and operations, delivering the Versace customer experience.

Business Development

• Achieve individual objectives and contribute to store goals.
• Increase brand and product knowledge.
• Master selling skills to meet customer needs.
• Maximize sales opportunities across all categories.

Client Management

• Ensure excellent customer service standards to meet customer expectations.
• Act as a brand ambassador to build relationships with new and VIP clients.
• Deliver the ultimate Versace experience to boost customer loyalty.
• Handle customer complaints professionally and follow up accordingly.

CRM

• Continuously capture customer data.
• Proactively maintain long-term customer relationships.
• Participate in organizing in-store and promotional events as per guidelines.

Operations

• Manage stock and backroom operations effectively (receiving goods, transfers, stock takes, arrangements, reporting).
• Comply with operational policies and procedures.
• Maintain store presentation and visual merchandising standards according to company directives.

Profile

• 2-3 years of retail experience, luxury experience preferred.
• Strong relationship-building skills and market awareness.
• Excellent teamworking, organizational, and problem-solving skills.
• Effective verbal communication skills.
• Positive, outgoing, high-energy personality suited for a fast-paced, multitasking environment.

At Capri, we are committed to creating a diverse and inclusive workplace. We promote change and growth through our differences. Capri is an equal opportunity employer, embracing diversity regardless of age, sex, sexual orientation, gender identity, race, ethnicity, disability, and other protected statuses.